What are the responsibilities and job description for the Bilingual Warehouse Dispatcher position at The Assurance Group?
Generous Benefits!
Temp to Hire!
Our client is seeking a highly motivated Bilingual Warehouse Dispatcher to join their team. This is a contingent to hire opportunity. This role requires strong multitasking skills, the ability to work in a fast-paced environment, and excellent communication abilities. You will be responsible for coordinating deliveries, assisting customers, and ensuring smooth operations for their local dispatching department.
Key Responsibilities:
- Customer & Driver Communication: Handle heavy phone calls and emails, responding to customer inquiries and assisting drivers and vendors.
- Order Issue Resolution: Address and resolve any issues related to orders, deliveries, and pickups.
- Driver Coordination: Guide and provide directions to drivers, ensuring timely deliveries.
- Delivery Scheduling: Coordinate and schedule pickup/delivery dates while adjusting routes as needed.
- Dispatching System Usage: Use dispatching program to view order information and as a reference when drivers call, ensuring accurate and efficient responses.
- Order Tracking & Follow-Up: Monitor shipments, track deliveries, and keep customers informed.
- Data Entry & Documentation: Maintain accurate records, input data into systems, and handle clerical tasks (running reports, spreadsheets, filing, scanning, copying).
- Problem-Solving: Troubleshoot and proactively manage delivery and operational challenges.
Required Skills & Qualifications:
- Customer Service Experience: Strong ability to interact professionally with customers, drivers, and vendors.
- Dispatching & Logistics Experience: Preferred but not required. Training will be provided.
- Geographical Knowledge: Familiarity with Metro NY/NJ (Tri-State Area) and ability to read maps, including East Coast states.
- Attention to Detail: Strong organizational skills with high accuracy in data entry and record-keeping.
- Computer Skills: Proficient in MS Excel, MS Word, MS Outlook, and comfortable handling emails and dispatching software.
- Team Player & Independent Worker: Able to collaborate in a team environment but also work independently when needed.
- Fast-Paced Environment: Comfortable managing multiple priorities under time constraints.
- Reliable Transportation: Must have own transportation for commuting purposes.
Hours for this position are Monday - Friday 9am to 6pm or until finished. Must be flexible to work overtime and stay late when necessary. Additionally our client offers a generous benefits package after 90 days (paid time off, health, dental, vision, life insurance, 401k with match). Plus free lunch! Total benefits are worth over 35% of gross pay.
About the Assurance group
Securing top talent for our clients has been a passion for our each of our recruiters who have been representing the Assurance group for over 20 years. We work with some of the best companies in every industry….they are essential, entrepreneurial and enthusiastic about the future. Our tenure has given us the tremendous advantage to maintain relationships with both our clients and candidates
#IND1
Pay: $21.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- Warehouse Dispatch: 1 year (Required)
Work Location: In person
Salary : $21