Technical Customer Support

• US Citizens or Green Card Holders Only. No C2C or 3rd Parties ***
  
  

Summary

The Ash Group is hiring a Technical Customer Support Specialist for our client, a pioneering technology company providing hardware, software, and services that transform and improve productivity across industries. This is a 6-month contract working in Westminster, CO (Onsite) offering a pay rate of $22.50 per hour based on skillset.

Role Details

• Compensation: $22.50/hr W2
• Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.
• Duration: 6-month contract
• Location: Westminster, CO (Onsite)
  
  

What You’ll Be Doing

• Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer’s technical issues.
• Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication.
• Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
• Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
• Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps.
• Document cases for customer requests from all channels: phone calls, chats, emails, and queues.
  
  

What We’re Looking For

• Bachelor’s Degree or equivalent experience in a customer solution environment
• Must have 2 years of experience supporting customers via chat, email, and phone
• Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base is a must
• Saas support experience is preferred
• Technical proficiency and familiarity with computer systems, software, and Google Suite is required
• Must have excellent communication skills, including active listening, empathy, and patience, with the ability to adapt communication styles to different audiences
  
  

Apply today to help support and resolve our client’s technical issues.

#TechnicalSupport #GoogleSuite #TechJobs