Support Technician

NEEDS TO HAVE AN ELECTRICAL BACKGROUND

Technical Customer Support – Laser Products

Serve as the liaison between customers and field service engineers, providing technical phone support for laser systems.

Key Responsibilities:

• Issue and track RMAs; maintain accurate database records
• Coordinate repair scheduling for both warranty and non-warranty cases
• Support pre- and post-installation of mid to high-power laser systems
• Assist in developing training materials for internal and customer use
• Document failure analysis, including taking photos and writing reports
• Create and update work instructions, procedures, manuals, and training docs

Requirements:

• AS degree in electrical engineering or related field, or equivalent experience
• Background in lasers, electronics, or electrical systems preferred
• Customer service experience and ability to interpret technical documents/schematics
• Willingness to work after hours/on-call shifts
• Strong communication and computer skills (Microsoft Office)
• Up to 20% travel, including some international

Job Types: Contract, Temp-to-hire

Pay: $25.00 - $32.00 per hour

Work Location: In person

Salary : $25 - $32