What are the responsibilities and job description for the Customer Account Manager position at The Arnold Group?
Please submit resume to wichitaclerical@arnoldgrouphr.com to apply.
Pay Rate/Range: $18/hr
Description: Our client is seeking a detail-oriented and customer-focused professional to manage client relationships and ensure exceptional service. This role involves answering customer inquiries, processing orders, coordinating with production and shipping teams, and providing accurate information about their services. You will act as a knowledgeable liaison between customers and internal teams, ensuring satisfaction, timely delivery, and smooth operations.
Key Responsibilities:
The Customer Service Representative is responsible for responding to customer questions and providing accurate service information, collecting and analyzing customer needs to recommend appropriate solutions, and maintaining strong client relationships to ensure all requirements are met. This role communicates customer needs to production, shipping, and planning teams, tracks and expedites orders to ensure on-time delivery, and resolves complaints with follow-up to guarantee satisfaction. Additionally, the representative contributes to process improvements, maintains productivity and quality standards while managing approximately 50 customer accounts, and handles incoming calls to coordinate shipping or production details.
Job Requirements: The ideal candidate will have strong communication and problem-solving skills, the ability to work collaboratively with multiple departments, and a reliable, professional, and customer-oriented approach. Knowledge of aerospace metal finishing processes is a plus.
Job Type: Contract-to-hire
Shift/Schedule: Monday-Friday 7:30am-4:30pm
The Arnold Group is an Equal Opportunity Employer (EOE)
About Us:
Looking for a job that fits your skills and goals? Since 1979, The Arnold Group (TAG) has been helping job seekers find the right opportunities—whether it’s temporary work, a long-term career, or something in between. We’re here to connect you with the right fit and provide the support you need to succeed.Let’s find your next opportunity together…discover how we can help!
