What are the responsibilities and job description for the Customer Account Manager position at Textron Aviation?
*JOB SUMMARY:*
The Customer Account Manager (CAM) will support the Business Operations Team to forge lasting relationships and create meaningful experiences for our aircraft customers. The CAM will be responsible for supporting the Textron Aviation Sales team, managing new aircraft agreements and delivering aircraft to customers.
*JOB RESPONSIBILITIES:*
I. Administration and execution of domestic and international contracts from order placement through delivery
II. Serve as primary interface between Customers various functions within the company and applicable regulatory support departments/agencies required to bring the contract to a successful conclusion with customer satisfaction
III. Assist with delivery activities, transport customers & support special requests and facility tours
IV. Represents the Company as the customer's primary focal point from initiation of purchase agreement until completion and delivery of aircraft.
V. Applies Contract Administration principles, theories and concepts as well as provides sales support, avionics and interior capabilities. Has basic knowledge in at least one discipline and demonstrates the aptitude and willingness to expand learning and skill-base to a wide variety of job skills and personal competencies including those necessary for succeeding in the team-based environment.
VI. Evaluates all purchase agreements relative to Textron Aviation's financial exposure.
VII. Assists Sales Department in the preparation of proposals requiring quotations for cost, schedule, weight, certification, etc. in response to requests by prospective customers. Possesses product knowledge and an understanding of Textron Aviation's capabilities and applicable regulations.
VIII. Processes final specifications / aircraft orders to Manufacturing via SAP in strict compliance with production schedules to ensure constant production flow. Evaluates and determines the most cost effective and efficient approach for fulfilling customer's requests and then authorizes the Company to accomplish the approved task.
*EDUCATION/ EXPERIENCE:*
- Bachelor's Degree required in Business, Aviation, Engineering, Marketing or related field
- Minimum 2 years relative experience required.
*QUALIFICATONS:*
- Professional and diplomatic demeanor
- Excellent customer service skills
- Process oriented
- Ability to work under pressure and tight deadlines
- Excellent written and verbal communication skills
- Proficient skills with Microsoft Office (Word, Excel, PowerPoint and Access)
- Ability to work with the public, customers, and cross-functional personnel
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.***
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Join Textron Aviation's Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit for more information on the tax credit.
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company
Textron Aviation
Primary Location
US-Kansas-Wichita
Job Field
Sales
Schedule
Full-time
Job Level
Individual Contributor
Job Type
Standard
Shift
First Shift
Travel
Yes, 10 % of the Time
Job Posting
09/09/2025, 9:50:07 AM
Salary : $104,000 - $130,878
