What are the responsibilities and job description for the Move Management Specialist position at The Armstrong Company?
Job Details
Description
Are you a logistics pro who thrives on the "puzzle" of a perfect move? The Armstrong Company is looking for a high-energy, proactive Move Management Specialist to join our elite coordination team. We don’t just move boxes; we move lives. If you are a self-starter who excels at turning complex logistics into seamless customer experiences, we want to talk to you.
This isn't a "behind-the-scenes" role—you are the mission control for our clients. You will serve as the primary point of contact for customers, corporate accounts, and our nationwide network of fleet personnel and van line agents. If you have a passion for the moving industry and the communication skills to lead a project from origin to destination, this is your next career move.
What You’ll Do (Key Responsibilities)
Hourly rate range: $23 to $25 (based on work experience)
Description
Are you a logistics pro who thrives on the "puzzle" of a perfect move? The Armstrong Company is looking for a high-energy, proactive Move Management Specialist to join our elite coordination team. We don’t just move boxes; we move lives. If you are a self-starter who excels at turning complex logistics into seamless customer experiences, we want to talk to you.
This isn't a "behind-the-scenes" role—you are the mission control for our clients. You will serve as the primary point of contact for customers, corporate accounts, and our nationwide network of fleet personnel and van line agents. If you have a passion for the moving industry and the communication skills to lead a project from origin to destination, this is your next career move.
What You’ll Do (Key Responsibilities)
- Orchestrate the Journey: Take full ownership of household goods shipments, monitoring status in real-time to ensure every delivery deadline is met with precision.
- Be the Voice of Confidence: Act as the dedicated liaison for clients and bookers, translating complex shipping details into clear, actionable information.
- Master the Logistics Tech: Maintain a digital "command center" by updating tracking systems with critical communications and shipment changes.
- Financial & Administrative Accuracy: Manage pricing, shipping documentation, and administrative procedures to ensure a "no-surprises" experience for the client.
- Collaborate Across the Network: Interface with internal departments and nationwide agents to solve service-related challenges before they reach the customer.
- Audit for Excellence: Maintain meticulous records and audit documents to ensure every move meets The Armstrong Company’s gold standard of quality.
- Industry Expertise: Ideally, you have 3 years of experience in the moving and storage industry. You understand the nuances of van lines, agent networks, and the "moving season" hustle.
- Communication Mastery: You have the "white-glove" touch. Whether it’s a phone call with a driver or an email to a corporate account, your communication is professional, clear, and empathetic.
- Tech Savvy: You are a power user of the Microsoft Office Suite (Outlook, Word, and Excel) and can navigate logistics software with ease.
- Grace Under Pressure: You thrive in fast-paced environments and have a proven ability to prioritize tasks when the clock is ticking.
- Detail Obsession: You believe that "good enough" isn't enough. Your organizational skills and attention to detail are what set you apart from the competition.
- High school diploma or GED required; Associate’s or Bachelor’s degree is a strong plus.
- Proven track record in a customer-facing role (internal or external).
- Strong interpersonal skills with the ability to de-escalate situations and provide solutions.
- A relentless work ethic and the ability to multitask without losing focus.
- Ability to thrive in a professional office environment, including sitting for extended periods, frequent standing/walking, and occasional bending or reaching.
- Consistent clarity in verbal communication and hearing to effectively support our nationwide network.
Hourly rate range: $23 to $25 (based on work experience)
Salary : $23 - $25