What are the responsibilities and job description for the Client Relations Manager position at The Arena Group?
About The Arena Group
The Arena Group is more than a property management company — we’re dedicated to delivering best-in-class service for our Investors and Residents. With 2,200 student beds under management across standout communities like The Barracks Townhomes, The Harbor, Charleston Mills, and University Heights, we bring style, service, and unmatched student living to the heart of Bryan–College Station.
Our niche is clear: Full-Service Student Housing Communities.
Our vision is bold: grow to 10,000 beds by 2033.
We live by a set of core values that drive everything we do:
Client Relations Manager
The Arena Group – College Station, TX
Position Summary
The Client Relations Manager serves as the primary point of contact for The Arena Group’s investors and partners. This role is responsible for building and maintaining long-term relationships, ensuring transparent communication, and providing exceptional service that strengthens trust and confidence in our company. The ideal candidate is proactive, detail-oriented, and passionate about delivering best-in-class client care.
5 Roles
The Arena Group is more than a property management company — we’re dedicated to delivering best-in-class service for our Investors and Residents. With 2,200 student beds under management across standout communities like The Barracks Townhomes, The Harbor, Charleston Mills, and University Heights, we bring style, service, and unmatched student living to the heart of Bryan–College Station.
Our niche is clear: Full-Service Student Housing Communities.
Our vision is bold: grow to 10,000 beds by 2033.
We live by a set of core values that drive everything we do:
- Optimistic Grit – Get creative, get excited, get moving.
- Own It – High performers crave accountability and take full responsibility.
- Good Vibes – No ego, no drama, just joy and positivity.
- Serve Relentlessly – It’s not you vs. them, it’s us vs. the problem.
- Crush It – Fail fast, learn, grow, repeat.
Client Relations Manager
The Arena Group – College Station, TX
Position Summary
The Client Relations Manager serves as the primary point of contact for The Arena Group’s investors and partners. This role is responsible for building and maintaining long-term relationships, ensuring transparent communication, and providing exceptional service that strengthens trust and confidence in our company. The ideal candidate is proactive, detail-oriented, and passionate about delivering best-in-class client care.
5 Roles
- 1. Owner Relations & Account Management
- Serve as the primary point of contact for owners
- Build strong relationships through consistent communication and timely updates
- Proactively resolve issues and maintain high client satisfaction
- 2. Property Onboarding & Offboarding
- Lead the onboarding of new homes and offboarding of outgoing properties
- Coordinate inspections, gather documentation, and vet property/owner details
- Ensure smooth transitions and alignment with internal teams
- 3. Performance & Financial Reporting Support
- Review monthly owner statements and field related questions
- Help interpret data related to occupancy, expenses, and ROI
- Support clarity and transparency in financial reporting
- 4. Owner Communication & Retention Strategy
- Manage structured communication plans using LeadSimple (CRM)
- Provide regular performance updates, policy changes, and market insights
- Drive retention by keeping owners informed, engaged, and confident in services
- 5. Client Issue Resolution
- Act as a liaison between owners and internal departments
- Ensure owner concerns are addressed promptly and professionally
- Track and follow through on open issues until resolution
- Required:
- Strong communication and interpersonal skills, with a proven ability to build and maintain client relationships
- Highly organized with strong attention to detail and follow-through
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Proficiency with CRM systems (experience with LeadSimple is a plus)
- Basic understanding of property management operations and financial reporting
- Problem-solving mindset with a customer-first approach
- Comfortable working cross-functionally with operations, leasing, maintenance, and accounting teams
- Preferred:
- 3 years of experience in client/account management, property management, or a related field
- Experience in residential or student housing property management
- Familiarity with property management software (e.g., AppFolio, Buildium, or similar)
- Bachelor’s degree in Business, Communications, Real Estate, or related field
- Competitive salary commensurate with experience.
- Performance-based bonus opportunities.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Professional development and growth opportunities within a fast-scaling company.