Director of Medical Services

Title: Director of Medical Services

What We Offer:

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%.
• Comprehensive Medical and Dental Benefits.
• Paid Time Off: Personal, Vacation & Sick; Paid Holidays.

The Director of Medical Services oversees the daily coordination, quality, and compliance of medical and behavioral health services across Residential, Day, and Mental Health programs. Reporting to the Administrator of Medical & Behavioral Services, this leader ensures timely care, accurate documentation, regulatory adherence, and smooth operational workflows for residential healthcare patients.

Key Areas of Responsibility

Mental Health Operations

• Support clinical quality and documentation standards for Mental Health services.
• Monitor treatment planning, service delivery, and timeliness of interventions.
• Coordinate with clinicians to ensure continuity of care across Residential and Day programs.

Behavioral Health Support

• Assist in oversight of behavioral clinicians and technicians.
• Ensure adherence to treatment models and behavioral support plans.
• Maintain compliance with behavioral health regulations and documentation requirements.

Medical Services Coordination

• Manage scheduling, communication, and follow up with external Primary Care providers.
• Coordinate Specialty Care referrals (dentistry, podiatry, neurology, cardiology, etc.).
• Track appointment outcomes, follow up needs, and care continuity.

Nursing Oversight

• Support nursing staff in meeting clinical standards and documentation expectations.
• Ensure medication administration, care plans, and clinical protocols are followed.
• Monitor nursing performance, training needs, and compliance.

What You Bring

• Bachelor’s or Master’s degree in Nursing, Behavioral Health, Healthcare Administration, Social Work, or a related clinical field.
• 3 years of clinical leadership experience in healthcare, behavioral health, long term care, or a similar regulated environment.
• Strong understanding of clinical operations, interdisciplinary care, and regulatory compliance.
• Experience managing clinical quality metrics and performance improvement initiatives.

Quality, Compliance & Performance

Clinical Quality Monitoring

• Track key indicators: documentation accuracy, timeliness, safety metrics, and patient outcomes.
• Identify trends and escalate concerns to the Medical & Behavioral Administrator.
• Participate in continuous improvement initiatives.

Regulatory Compliance

• Maintain readiness for audits, licensing reviews, and inspections.
• Ensure compliance with:
  • State & federal healthcare regulations
  • Behavioral health and mental health standards
  • Nursing practice requirements
  • HIPAA and patient rights rules

Operational Coordination

• Standardize workflows, documentation practices, and communication processes.
• Support incident review, root cause analysis, and corrective action follow up.
• Collaborate with Residential, Day Program, and Behavioral Health leadership to ensure seamless service delivery.

Why This Role Matters

The Administrator of Medical and Behavioral Services for IDD ensures that every individual we serve receives safe, coordinated, high quality care across all clinical domains. This leader strengthens the bridge between clinical practice and organizational strategy — ensuring that our programs meet the highest standards of care, compliance, and operational excellence.

Pre Employment Requirements: All offers of employment are contingent upon the successful completion of a background check, drug screening, physical exam, PPD test, and verification of an acceptable driving record.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary : $100,000 - $120,000