What are the responsibilities and job description for the IT Help Desk Summer Intern position at The American Institute of Architects?
About AIA
The American Institute of Architects (AIA) is the leading professional association for licensed architects, emerging professionals, and allied partners in the United States, representing more than 100,000 members across 270 state and local components. AIA advocates at every level of government on issues central to the profession and the public: housing affordability, building codes and resilience, professional licensure, climate action, and procurement reform.
Position Summary:
The IT Help Desk Summer Internship is a structured, engaging eight-week experience designed for students interested in IT field. Interns will gain hands-on experience supporting service desk operations and key projects such as laptop provisioning, and end-user technical support, while developing professional and technical skills for entry-level IT roles.
Responsibilities:
- Support IT Help Desk and service desk operations
- Assist with laptop provisioning, imaging, deployment, and refreshes
- Provide first-level support for hardware, software, and access issues
- Assist with asset inventory and device lifecycle management
- Participate in team projects, training, and process improvements
Qualifications:
- Currently enrolled in a college or university in an IT-related field
- Basic knowledge of Windows/macOS and common applications
- Strong interest in IT support and customer service
Skills & Competencies Gained
- Hands-on IT Help Desk and service desk experience
- Laptop provisioning and asset management skills
- IT ticketing system and troubleshooting experience
- Professional communication, teamwork, and customer service skills
Learning Opportunities
- Laptop deployment and refresh initiatives
- Service desk documentation and knowledge base creation
- IT asset inventory and lifecycle projects
Internship Details
This is an 8-week, full-time, paid Summer internship scheduled from June 15, 2026, through August 7, 2026. The selected candidate will be required to report onsite to the AIA Global Campus 5 days per week.
Location- 1735 New York Avenue NW; Washington, DC 20006; 5 days per week.
Eligible applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.
Application Instructions
Submit a resume and cover letter by May 13, 2026. Your cover letter should address why you want this internship. Applicants selected for an interview will be contacted with next steps.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.