What are the responsibilities and job description for the IT Help Desk Intern position at Consumer Technology Association?
(Full-time/Long-term Internship)
Hours Per Week: Approximately 35 hours per week (standard business hours are 9:00 AM–5:00 PM). Schedules are flexible to accommodate current student class commitments.
Approximate Duration: May 2026 through early/mid-2027. Internships may last up to 11 months from the start date.
Hybrid Work Schedule: Interns are expected to work onsite Monday through Wednesday, with the option to work remotely on Thursday and Friday.
Basic Function of the Position:
The IT Help Desk Intern provides hands-on, in person technical support to staff across a multi floor office environment. Reporting to the Manager of Information Technology, the intern is the primary onsite contact for day-to-day IT issues, workstation setup, hardware distribution, and desk moves. This is a physically active role requiring regular movement throughout the building, including transporting equipment between floors and crawling under desks to connect and organize cabling and hardware.
Critical Duties/Responsibilities:
- Execute employee desk moves by physically relocating monitors, docking stations, laptops, and peripherals between offices and floors.
- Set up and tear down complete workstation configurations, regularly working under and around desks in tight spaces to route cabling and connect hardware.
- Diagnose and resolve hardware and connectivity issues onsite, swapping defective equipment as needed.
- Distribute IT peripherals to staff and monitor inventory levels.
- Provision and configure laptops for new employees.
- Troubleshoot common software, audio/video, authentication, and display issues at the user's workstation.
- Support conference room AV equipment and meeting technology.
- Assist with employee onboarding and offboarding tasks.
- Document procedures and maintain task tracking.
- Must be able to lift and carry equipment up to 30 lbs., crawl under desks, kneel, bend, and stand/walk frequently across multiple floors.
Work Experience:
- No prior professional IT experience required.
- Experience with computer hardware setup or any customer facing support role is a plus.
Education and Knowledge/Skills/Abilities:
- Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- Comfortable with Windows troubleshooting, common hardware components, and Microsoft 365 applications.
- Strong interpersonal and written communication skills.
- Self-directed problem solver who can triage issues independently and knows when to escalate.
- Reliable, punctual, and physically able to perform the demands of a fully onsite, physically active IT support role.
Additional Information:
- Travel to CES 2027 is required.
- PAID Internship.