What are the responsibilities and job description for the Business Development Representative position at The 20?
The 20 LLC is a nationwide Managed Service Provider (MSP) and growth platform helping IT service firms and businesses across North America scale revenue, streamline operations, and deliver top-tier technology solutions.
Were looking for a Business Development Representative who thrives in fast-paced environments and has a knack for building strong relationships. You understand the MSP world - how these firms operate, the services they provide, and the real value they bring to clients. Youll connect with MSP partners, solution providers, and prospective members to uncover new opportunities, drive growth, and strengthen our partner network. This is a key role for anyone ready to make an impact and help shape the future of MSP growth.
Key Responsibilities:
- Drive proactive outreach to MSP prospects, strategic partners, and referral sources to identify business needs and articulate the value of The 20s growth platform and partner solutions.
- Execute a targeted prospecting plan that expands our channel pipeline through warm leads, partner networks, and inbound web leads.
- Schedule and qualify high-value appointments with decision-makers that advance opportunities through the sales funnel and support revenue goals.
- Conduct discovery calls to qualify and assess prospect challenges, decision criteria, timelines, and strategic fit.
- Maintain accurate and timely records of all activities, interactions, and prospect data in HubSpot to support forecasting and sales strategy.
- Work closely with the SVP of Channel Sales and broader revenue team to refine messaging, share insights, and contribute to joint sales plays that accelerate growth for MSP members and partners.
- Attend industry events, networking groups, and partner engagements to elevate The 20s presence and enhance brand credibility.
- Participate in sales enablement, training sessions, and cross-functional meetings to improve processes and outcomes.
Qualifications:
- Direct experience in channel sales or MSP/Managed IT Services required, with strong understanding of the MSP business model.
- Minimum of two years of experience with a proven track record in outbound prospecting, appointment setting, and sales development.
- Excellent communication skills with the ability to build rapport, influence stakeholders, and navigate complex B2B and channel-based conversations.
- Coachable, self-motivated, and goal-driven with strong resilience and persistence.
- Experience using CRM systems (HubSpot preferred) to manage lead flow, pipeline, and reporting.
- Strong organizational skills with attention to detail and commitment to follow-through.
- Team-oriented mindset with the ability to collaborate effectively across departments and externally with partners.
Benefits:
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
Physical Requirements:
The physical requirements below describe the essential job functions needed to complete this job.
- Consistent hand and finger dexterity necessary to operate computer equipment
- Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
- Consistent vision abilities required; close vision, depth perception, and ability to focus
- Ability to travel dependent on company needs
- Occasional need to lift and/or move up to 30 pounds
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.