What are the responsibilities and job description for the Membership Concierge position at Tharp Consulting?
Role Overview: The Membership Concierge II serves as the primary contact for members and guests, providing exceptional service, account maintenance, and engagement.
Key Responsibilities: Welcome and assist members and guests, support engagement through inbound and outbound communication, educate on programs and policies, handle account transactions, and facilitate new membership sales and retention.
Qualifications & Skills: High school diploma, 1-2 years customer service or sales experience, excellent multi-tasking, communication, and problem-solving skills, with the ability to work in a fast-paced environment and stand for extended periods.
Certifications & Preferences: Complete Retention Specialist Certification within 60 days, with a preference for a Bachelor's in Hospitality.
Compensation & Benefits: Hourly pay starting at $15, up to $18, with benefits including a subsidized membership, discounts, 401(k), training, and health coverage for full-time employees.
Additional Notes: Emphasis on inclusivity, diversity, and equitable workplace practices, with AI used responsibly in recruitment.
Key Responsibilities: Welcome and assist members and guests, support engagement through inbound and outbound communication, educate on programs and policies, handle account transactions, and facilitate new membership sales and retention.
Qualifications & Skills: High school diploma, 1-2 years customer service or sales experience, excellent multi-tasking, communication, and problem-solving skills, with the ability to work in a fast-paced environment and stand for extended periods.
Certifications & Preferences: Complete Retention Specialist Certification within 60 days, with a preference for a Bachelor's in Hospitality.
Compensation & Benefits: Hourly pay starting at $15, up to $18, with benefits including a subsidized membership, discounts, 401(k), training, and health coverage for full-time employees.
Additional Notes: Emphasis on inclusivity, diversity, and equitable workplace practices, with AI used responsibly in recruitment.
Salary : $15