Automotive Service Advisor

Role: The Sales and Service Advisor is responsible for promoting and selling automotive products and services, ensuring customer satisfaction through professional interactions and thorough communication.

Responsibilities

• Greet customers promptly and courteously in person and via phone, documenting concerns accurately.
• Inspect vehicles, reference service history, and recommend appropriate services.
• Explain service options, prepare accurate quotes, and update customers on progress.
• Promote sales of parts, accessories, and services, ensuring customer understanding.
• Conduct follow-ups post-service to ensure satisfaction and track return and warranty parts.
• Follow procedures for billing, warranties, and documentation.
• Adhere to company policies, standards, and customer service techniques.
  
  

Qualifications & Skills

• High school diploma or equivalent; at least 18 years old.
• Experience as a Service Advisor is helpful but not required.
• Professional appearance, strong communication, and process-driven mindset.
• Valid driver’s license; ability to obtain State Inspector License if needed.
• Ability to work in a noisy environment, stand for extended periods, and lift up to 70 pounds.
  
  

Physical & Working Conditions: Exposure to noise, dust, fumes, and varying temperatures. Must have full range of motion, vision, and physical strength to perform job duties. Reasonable accommodations are available.