What are the responsibilities and job description for the Test Scheduling Specialist position at Thank you for your interest in Goodman Campbell!?
Test Scheduling Specialist
Goodman Campbell TeamAt Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have – with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients. Job Summary |
We are seeking a dedicated and capable Test Scheduling Specialist to streamline our patient experience for scheduling procedures and testing. The primary responsibilities for this position are updating registration information, verification of benefits in addition to obtaining authorization/pre-certification for all tests, surgeries and patient visits. This position plays a key role in facilitating patient care. Once fully trained, this position offers the opportunity to be remote.
To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell’s dedication to a positive patient experience. Outstanding referral coordinators are detailed and accurate while striving for efficiency. As this role is a vital part of our team, active communication and respectful collaboration with peers is vital to the success.
Job Duties |
- Deliver a high level of customer service while scheduling procedures and testing.
- Patient Registration
- Update registration details.
- Scan Insurance Card if applicable or contact patient for details.
- Obtain any missing information in the chart or registration.
- Scheduling
- Schedule requested procedures and follow-up appointments.
- Notify appropriate department/staff to complete pre-certification, procedure scheduling, and benefit verification.
- Provide patient with appropriate information & instructions.
- Reschedule and cancel procedures/tests when appropriate.
- Answer non-medical questions, as needed.
- Work with Medical Administrative Assistants to schedule tests and complete all required pre-authorizations.
- Pre-Authorization
- Work with Prior Authorization team to obtain required referrals and prior-authorizations for all scheduled appointments, procedures, tests, surgeries, injections and physical therapy.
- Obtain eligibility/benefits verification for all Goodman Campbell procedures.
- Responsible for completing required documentation within electronic health record (NextGen) regarding authorizations, benefit verification, insurance and patient demographics.
- Update incorrect insurance & demographic information in office practice software as corrections are found in referral and/or pre-authorization process.
9. Collaborate with all necessary GCBS team members in a respectful manner to ensure efficient workflow of scheduling.
- Other duties as assigned.
Educational and Experience Required |
Education: High school diploma or equivalent
Preferred Experience: 1-3 years medical office or hospital experience, 2 years medical billing experience preferred
Physical Demands
Able to sit for extend periods of time in focused work.
Long periods of telephone and computer work.