What are the responsibilities and job description for the Drop-In Case Manager – Bilingual (English/Spanish) position at TGTHR?
Description
About TGTHR
TGTHR (formerly Attention Homes) has been committed to ending youth homelessness for over 55 years by providing youth with access to safe housing, education, employment, and a supportive community. For more information, visit TGTHR.org
Summary
The Drop-In Case Manager ensures a safe and supportive environment for youth in TGTHR’s Daytime Drop-In program. This position provides behavioral coaching, crisis intervention, and case management, while coordinating functions across the Drop-In and Street Outreach programs.
Key Responsibilities
Engage Drop-In and Street Outreach participants in individualized case management and goal planning.
Build a culture of mutual accountability, respect, and inclusion aligned with TGTHR’s core values of justice, equity, diversity, and inclusion.
Maintain a trauma-informed and supportive environment.
Work consistent Drop-In shifts and attend team meetings and supervision.
Use crisis intervention techniques as needed.
Schedule and provide transportation for participant appointments.
Connect participants with community resources and support services.
Document all contacts, referrals, and intakes in Salesforce and paper files.
Facilitate recreational or skill-building activities with participants.
Maintain communication with caseworkers, probation officers, guardians, and other partners.
Participate in on-call rotation under the Program Manager’s direction and maintain the on-call log.
Other duties as assigned.
PAY & BENEFITS
Pay Range: $26.44 - $29.45 per hour (based on experience, education, and internal equity)
Benefits: TGTHR offers a comprehensive benefits package that supports employee well-being and work–life balance. Eligible full-time employees receive:
- Medical, dental, and vision insurance
- Life and disability coverage
- 403(b) retirement plan with employer contribution
- Paid holidays, paid time off (PTO), and sick leave
- Employee Assistance Program (EAP)
- Professional development opportunities and internal mobility support
TGTHR values equity and transparency. Final offers are determined based on job-related factors such as experience, education, training, and organizational needs within the established pay range.
Requirements
Qualifications
Bachelor’s degree in social services or related field, or 2–4 years of relevant experience (or equivalent combination).
Bilingual (English/Spanish) preferred.
Experience with social justice issues impacting youth homelessness, including intersections of race, gender, sexuality, ability, immigration, and socioeconomic status.
Valid Colorado driver’s license (or ability to obtain); willingness to transport participants.
Minimum age 21.
Strong written and verbal communication skills.
Proficiency in Google Workspace and Microsoft Office; Salesforce experience preferred.
Knowledge of HUD, MPHA, and City of Boulder housing regulations preferred.
Experience in residential or youth programs preferred.
Understanding of the child welfare system preferred.
Physical Requirements
Ability to sit for extended periods while performing computer-based work.
Ability to lift at least 30 lbs.
Ability to bend, stoop, kneel, crouch, and push as needed.
Equal Employment Opportunity
TGTHR is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable law.
We encourage applicants from diverse backgrounds, particularly those with lived experience relevant to the mission of TGTHR, to apply. Reasonable accommodations are available upon request for individuals with disabilities participating in the application and interview process.
Salary : $26 - $29