Job Description: Postage Machine Technician

The TGI Story

A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

We are seeking a detail-oriented, customer-focused Postage Machine Technician to join our team. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company.

TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

https://www.tgioa.com/

Responsibilities:

• Repairs and maintains mail and postage equipment
• Performs routine maintenance
• Troubleshoot and resolve operational issues such as jams, misfeeds, and software issues
• Trains clients on proper equipment operation
• Manage multi-zip code territory
• Install, service, and upgrade shipping and mailing equipment for clients

Technical Skills & Knowledge:

Strong understanding of:

• Electrical circuits, Mechanical systems, Digital controls and sensors, Preventive maintenance practices
• Firmware and software updates
• Network connectivity (LAN/Wi-Fi setup)
• 
  Calibration procedures
• Basic computer literacy (Windows OS, diagnostic software)
• Ability to troubleshoot and repair postage meters and mailing systems
• Working with postage equipment brands such as: Pitney Bowes, Quadient, FP Mailing Solutions (preferred not required)

Soft Skills:

• Strong problem-solving ability
• Good communication and customer service skills
• Ability to work independently in the field
• Strong time management and scheduling efficiency
• Attention to detail and compliance awareness

Experience:

• 1-3 years in Field service technician roles, Office equipment repair, Printer/copier repair, Electronics repair
• Customer-facing technical support is highly valued

Requirements:

• Ability to lift 30–50 lbs.
• Frequent travel to customer sites
• Ability to work with small mechanical parts
• Manual dexterity and good vision
• High school diploma or GED (minimum requirement)
• MUST have Valid driver’s license and vehicle

Job Type: Full-time

Pay: 25$-35$ an hour (based on experience)

Benefits:  Dental insurance, Health insurance, vision insurance, PTO, and 401(k)

Schedule: Monday to Friday (8:30 a.m. to 5:00 p.m.)

Work Location: In the field: NYC area

EEO Statement   
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Salary : $25 - $35