Service Order Dispatcher - (BAMC)

This job posting is for a government contract at Brooke Army Medical Center (BAMC) in San Antonio, TX. We are posting strictly for the purpose of contract incumbent onboarding. Current employees of DHA Contract at BAMC must apply for onboarding. All hiring and onboarding is done electronically online. 

Job Summary:

Responsible for performing clerical and administrative duties in an office setting, which may include customer service, basic word processing, data entry, filing and organizing.

Duties and Responsibilities:

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

Ø    Answering phones, direct calls and take messages.

Ø    Communication with customers and employees.

Ø    Dispatch rovers or supervisors for timely response to complaints or requests for service.

Ø    Keep management informed of incoming complaints and service calls.

Ø    Maintain a daily log of all service calls, dispatches and outcomes.

Customer Service:     

Must conduct company business with confidentiality, privacy, dignity, professionalism, courtesy,

compassion, politeness and respect towards patients, visitors, staff, and co-workers. 

General Requirements:

Ø    Must wear uniform and comply with all departmental work rules.

Ø    Must have knowledge of all department policies and procedures.

Ø    Must be willing to assist in the event of an emergency at the facility.

Ø    Will receive training in disaster preparedness and must be prepared to respond.

Required Qualifications and Experience:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ø    Knowledge of office management systems and procedures.

Ø    Effective time management and ability to prioritize.

Ø    People orientated and flexible.

Ø    Speak, read, and write in English.

Ø    Adequate written and oral English language skills are required. 

Ø    Must be able to take directions and carry out all assignments.

Ø    Must demonstrate ability to perform assigned duties without constant supervision.  

Ø    Must be available all shifts, 24 hours / 7 day per week operations.  

HIPPA and Safety:

Must perform duties in a manner that assures confidentiality, privacy, dignity and safety of patients, visitors, and staff at all times.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Capabilities:                                                            

Capable of basic physical needs such as standing; walking; bending; stooping; reaching; kneeling; pushing; pulling; sitting; use of hands and fingers. Routine public contact.

Additional Position Duties:

This position description is intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Other duties may be assigned, and the company reserves the right to modify, interpret, and apply the job description as necessary. This position description is not a contract for employment and employment is “at-will” unless otherwise stated in a Union contract, employment agreement, or where prohibited by local, state, or federal regulations.

EEO Statement:

It is the company’s policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude, and experience, to provide Equal Employment Opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work-related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, or other protected status. When applicable, the company’s policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force, and benefits. It is the company’s business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Performance Standards:

To be successful in this role, the employee will need to apply their knowledge and best-practices to ensure the timely resolution of problems to best meet the needs of the company. The employee will be held to performance standards in numerous areas including performance, attendance, attitude, quality, safety, and client satisfaction. The employee is expected to adhere to all company policies while employed. The responsibilities and tasks laid out in this document are not exhaustive and may change at any time as determined by the needs of the company. This document is not a contract of employment.