What are the responsibilities and job description for the Bankruptcy Specialist- Collections position at Texas Trust Credit Union?
Responsible for the overall, efficient operations of the Collection Department, collection of past due accounts, bankruptcies, repossessions, foreclosures and charge-off accounts in the following areas while meeting individual, department and organization goals:
- Coach and direct each employee to assure maximum effort is being place on each account
- Responsible for mortgage collections while assisting with forbearances and modifications;
- Assisting in sending out required letters on delinquent Mortgages;
- Responsible for in-house assigned delinquent accounts according to collection procedures and credit union policies;
- Skip and track down debtors to meet contractual obligations;
- Responsible for collection and resolution of delinquent credit cards;
- Arrange and monitor check by phone payments;
- Assist with training and development of new employees;
- Assist with approvals of offset transfers and skip a pays;
- Reaffirmations for Chapter 7 bankruptcy and Proof of Claims for Chapter 13 bankruptcy. Monitoring bankruptcy accounts;
- Process bankruptcy payments;
- Correspondence with credit union bankruptcy attorney;
- Degree of understanding legal documents;
- Resolves escalated account issues and answers escalated complaints;
- Council members with financial difficulties and offer alternative financial options to bring accounts current;
- Advise the Collection Manager on matters concerning delinquencies and collections;
- Work directly with all collection agencies and attorneys representing the Credit Union;
- Responsible for the monitoring of all bankruptcies received by the Credit Union and accurate maintenance of bankruptcy records;
- Responsible for collecting any remaining deficiency and foreclosure balances;
- Comply with established regulations and law requirements;
- Practices and brings to life with the team our “Yes And… culture;
- Perform other duties as assigned.
Required Experience
- Must have a minimum of five (5) years’ experience in consumer collections.
Skills, Education and/or Certifications Required
- High school graduate or equivalent;
- Must have a working knowledge of current Windows OS and MS Office software;
- Must be capable of performing in a fast-paced office environment;
- Must have demonstrated ability to communicate effectively in writing, by telephone and in person, and understand individual member's financial problems;
- Must be able to prioritize tasks to accomplish objectives within desired time frames;
- Must be cognizant of laws and policies governing the conduct of this position.
Texas Trust Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.