What are the responsibilities and job description for the Collections Specialist position at CREDIT SYSTEMS INTERNATIONAL, INC.?
Collections Specialist (Onsite)
Fort Worth, TX
Monday–Friday | No Weekends | No Evenings
$17–$19/hour Uncapped Bonus
Credit Systems International, Inc. is hiring Collections Specialists to join our onsite team in Fort Worth. If you’re goal-driven, a strong communicator, and confident navigating customer conversations, this is a great opportunity to grow with a stable, team-focused company.
What You’ll Do
- Communicate with consumers regarding delinquent accounts via phone and digital channels
- Negotiate payment solutions and help resolve account balances
- Document all interactions accurately in the system
- Meet performance, productivity, and quality goals
- Follow FDCPA, FCRA, and company compliance standards
What We’re Looking For
- High School Diploma or equivalent
- Strong communication and negotiation skills
- Comfortable in a fast-paced, goal-oriented contact center environment
- Ability to handle a high volume of inbound and outbound interactions
- Basic computer skills 35 WPM typing
- Reliable attendance and professionalism
- Experience using AI tools or digital technologies in a customer service or collections environment is a plus
Success in this role includes:
- Handling objections and navigating difficult conversations with confidence
- Negotiating payment arrangements effectively
- Strong active listening and problem-solving skills
- Maintaining professionalism and empathy in challenging situations
Preferred (not required):
- Bilingual (Spanish/English)
- Customer service or collections experience
Pay & Benefits
- $17–$19/hour (based on experience)
- Uncapped monthly bonus
- Attendance bonuses
- Medical, Dental, Vision, Life Insurance
- 401(k)
- PTO Holidays
- Casual dress & team-oriented environment
Salary : $17 - $19