What are the responsibilities and job description for the Collections Specialist position at MSRcosmos LLC?
Job Summary
We are seeking a Collections & Customer Service Representative to manage customer accounts, collect outstanding payments, and resolve billing issues while delivering excellent customer service.
Key Responsibilities
- Handle inbound and outbound calls regarding overdue payments and account balances.
- Negotiate payment arrangements and follow up on outstanding balances.
- Manage assigned collection accounts and maintain accurate records.
- Perform skip tracing to locate customers and support repossession activities when necessary.
- Resolve customer inquiries, disputes, and escalations.
- Collaborate with internal teams to improve collection processes.
- Ensure compliance with company policies and regulatory requirements.
Required Qualifications
- High School Diploma or GED required; Bachelor's degree preferred.
- 1–2 years of experience in collections or customer service preferred.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage multiple accounts and handle customer concerns professionally.
- Automotive finance industry experience is a plus.