What are the responsibilities and job description for the HSC Office and Admin Wrkr position at Texas Tech Univ Health Sciences Ctr?
A non-recurring job having an appointment for less than four and one-half months with a nature of work consistent with that found in an office or administrative environment.
- Answers incoming patient calls promptly and professionally, providing exceptional patient service.
- assesses needs
- schedule appointments
- document messages
- route calls appropriately
- Creates and maintains accurate patient charts
- updates demographic
- insurance information
- ensures timely documentation within the EMR system
- Verifies insurance eligibility through third-party websites and company systems
- Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient patient flow
- Maintains patient confidentiality and adheres to HIPAA regulations, privacy standards, and company policies when handling patient information
- Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism
- High school diploma or GED
- 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Salary : $16 - $18