What are the responsibilities and job description for the Patient Services Specialist position at Texas Tech Univ Health Sciences Ctr?
This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
- Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately.
- Schedules patient appointments appropriately by following scheduling guidelines.
- Handles patient messages delegated from the nurse, providers, and supervisor.
- Greet all patients as they arrive at the clinic and certify that all patient information is updated and correct.
- Follows appropriate procedures for checking patients in and out of the clinic.
- Handles payment transactions and completes necessary batch closing and deposit documentation every day.
- Maintains a clean waiting room and ensures all patients are informed about clinic delays.
Salary : $15 - $20