CSW Lead

POSITION SUMMARY

The Customer Service Window Lead oversees and coordinates all day-to-day shipping operations, including the supervision of Final Inspectors. This role ensures the accurate and timely check-in and check-out of trucks, proper order processing, and clear communication between Sales, Yard Operations, Quality Control, and Logistics.

ESSENTIAL RESPONSIBILITIES

· Leads and directs shipping clerks and Final Inspectors in daily operations, ensuring all processes meet company standards for accuracy and quality.

· Leads Final Inspectors to verify all outgoing materials meet required specifications before shipment, ensuring any discrepancies are promptly addressed.

· Coordinates communication between inspection staff, loading teams, and sales representatives to maintain efficient workflow and order accuracy.

· Manages and monitors the truck check-in screen and shipping schedule, ensuring all information is current and accurate.

· Reviews and approves changes to checked-in orders, notifying the loading supervisor and sales of any updates or issues.

· Oversees documentation including packing lists, delivery tickets, and driver sign-outs to ensure all records are complete and accurate.

· Ensures compliance with all Quality Management System (QMS) standards, departmental processes, and inspection procedures.

· Maintains a clean, organized, and safe work environment, enforcing proper PPE use and addressing safety concerns immediately.

· Other duties as assigned.

QUALIFICATIONS

· High school diploma or GED required; additional supervisory or logistics training preferred.

· Minimum 2 years of experience in shipping/receiving, logistics, or quality control

· Strong leadership and team management skills, with experience overseeing inspection or quality assurance teams a plus.

· Excellent communication and organizational skills.

· Proficient in MS Word, Excel, and Outlook.

· Ability to read and interpret industry specifications, charts, and tables.

· Bilingual (English/Spanish) preferred.

· Demonstrates initiative, problem-solving ability, and multitasking under pressure.

· Commitment to safety, quality, and teamwork.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have shipping and receiving experience?
• What were your last three pay rates at previous positions?

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Salary : $45,769 - $73,976