TPWD - Network Specialist I (Network Apprentice)

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=100900andPostingSeq=1Job DescriptionTPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. HIRING CONTACT: Gaylon Williams, 512-389-4554, Email Address: gaylon.williams@tpwd.texas.govPHYSICAL WORK ADDRESS: Texas Parks and Wildlife Department - Headquarters, 4200 Smith School Road, Austin, TX 78744 GENERAL DESCRIPTION:Under the direction of the Network IT Operations Manager, this position performs entry-level network systems work. Assist with the installation, basic maintenance, and troubleshooting of the agency's network infrastructure. This position responds to routine service requests and escalates more complex issues to senior network staff. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.NOTE: As students, paid work experience reflected on your application may be limited. Therefore, applicants are encouraged to include any additional educational, volunteer, civic/community engagement or life experiences that addresses the knowledge, skills and abilities reflected on this intern opportunity within the work experience section of the application. ESSENTIAL JOB DUTIES: % of TimeEssential Job Duties by Category50%Staff SupportObserve and assist senior staff with service requests, basic troubleshooting, and ticket management while building technical skills. Learn to use monitoring tools to identify performance issues; assist in reporting findings and following corrective actions under guidance.30%Operational SupportParticipate in staging, basic configuration, inventory tracking, deployment preparation, and RMA processes as instructed. Shadow and assist in scheduled maintenance activities and network or voice projects, gaining exposure to real-world operational tasks.15%Record ManagementMaintain accurate records under supervision and collaborate with Network Operations and IT teams to learn standard practices and operational workflows.5%Marginal Job Duties:Performs additional duties as assigned. Complies with Agency, Division and Department rules, regulations, and procedures. MINIMUM QUALIFICATIONS:Education:Graduation from High School or GED.Current enrollment in Austin Community College with a major or course work in information technology, computer science, or a related field. NOTE: Students applying for this position must possess academic performance that is considered in good academic standing by college/university standards.Experience:None required. PREFERRED QUALIFICATIONS:Experience:Experience in Information Technology, networking or related fields. KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge of what computer networks are and how they are used in an organization.Knowledge of common network devices (routers, switches, access points) by name and function.Knowledge awareness that networks can have performance issues and require monitoring.Knowledge awareness of hardware lifecycle concepts (equipment staging, deployment, and replacement).Skill in troubleshooting network connectivity and device issues.Skill in network monitoring and reporting tools under supervision.Skill in accurate documentation and records.Ability to earn and apply networking concepts and operational standards.Ability to adapt to new tools, technologies, and methods in a fast-paced environment.Ability to cross-train and backup tasks to gain operational experience. WORKING CONDITIONS:Apprenticeship work week schedule to be mutually determined by supervisor and intern.Work location is at TPWD Austin Headquarters, 20 hours per week, Monday through Friday; alternative work schedu es may be available.Required to pass a national fingerprint-based background check to maintain employment.Applicants must be legally authorized to work in the United States and maintain that authorization throughout employment.Must conform to TPWD dress and grooming standards, work rules, and safety procedures. May be required to travel out-of-town 5% with possible overnight stays with advanced notice. May be required to operate a state vehicle. Non-smoking environment in State buildings and vehicles. PLEASE NOTE:All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RSUM. Please ensure each entry includes:Job title,Employer name,Dates of employment (month/year),If employment is less than full-time status, indicate part-time in the work history section or rsum, andDescription of duties performed.NOTE: Volunteer experience may be counted toward required experience.IMPORTANT:College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).`N/A' may be entered in fields that are not applicable.Omission of required information may result in disqualification.Work In Texas (WIT) Applicants:WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.Human Resources will contact Work In Texas applicants via email with further instructions.To complete these questions, log in to CAPPS Candidate Gateway.If you need assistance creating a rsum, please refer to the `Create a Rsum' link for Job Seekers on the Work In Texas website.If the required information and attachments are not submitted as noted above, your application will be considered incomplete. EXCELLENT BENEFITS:Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group