What are the responsibilities and job description for the Clerk Intake [1037] position at Texas Panhandle Mental Health?
Position: Clerk Intake [1037]
Program: Amarillo, Texas – Behavioral Health Intake, Screening & Crisis
Salary: $15.66/hr.
Shift available: Full-time
At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”
Essential duties and responsibilities:
- Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
- Work in a fast-paced, high-volume clinic setting
- Must be a motivated and caring professional
- Be part of a clinic support team that ensures individuals seeking mental health services are welcomed to the clinic and assisted through the process of receiving ongoing treatment
- Perform duties in the reception areas of the TPC mental health clinics
- Duties include answering incoming calls and properly routing them; scheduling and rescheduling established patients; confirming and updating demographic information; answering basic patient questions and assisting with scanning, faxing and filing as needed; verifying documentation is up-to-date for services to be reported in compliance with contracts and payer sources; scheduling provider appointments for services to be performed in the community and clinic; completing financial assessments for people seeking services and ongoing at required intervals; and additional data entry duties as needed
- Strong data entry and scheduling skills, able to multitask, have attention to detail, the ability to work well with a team and have a professional attitude
- Communicate effectively with nurses, physicians, patients and other staff
- Daily duties will be adjusted based on the needs of the clinic and requirements within TPC grants and contracts. The ability to adjust daily job duties is essential to successful operations within the clinic.
- Able to adjust to changes in work duties, have reliable attendance and have strong customer service skills
- Majority of each workday will be spent working with people seeking services in the clinic and the providers they receive treatment from
- Proficient in computer skills to support the responsibilities within the position
- Adheres to TPC Business Code of Conduct and reports concern if ethical and/or business standards defined in the code are compromised
Required qualifications to be successful in the job:
- High school diploma or GED
- One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE)
- Six (6) months of clerical work experience
- Basic computer skills: Microsoft Office
- Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers
- Must have a valid Texas driver's license and be insurable under agency vehicle policy
- Must be 18 years of age or older
Preferred qualifications to be successful in the job:
- Bilingual
At TPC, passion and meaningful work are rewarded! We offer employees:
- Click here for TPC’s FY2026 Summary of Benefits
- 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
- Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
- Employer paid life insurance (1.5 times employee’s salary)
- Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
- Paid time off – PTO accrual, Holidays
- One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
- Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
- Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
- Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone
Salary : $10 - $16