What are the responsibilities and job description for the TJJD - IT Support Specialist III - IT Service Desk - (GNS) - 54651 position at Texas Juvenile Justice Department?
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054651
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
HOW TO APPLYComplete a State of Texas Application for Employment and the following additional forms (available at https://www.tjjd.texas.gov/careers/):TJJD Employment Application Supplement (HR-003)
Child Abuse Registry Check Consent Form (HR-028)
Disclosure of PREA Employment Standards Violation (HR-975)
Authorization to Release Information (HR-074)Failure to complete and submit the above forms will cause delays in your consideration for this position.Apply Online at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00054651tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).Apply through Work-In-Texas at https://www.workintexas.com/vosnet/loginintro.aspx. You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214). The additional forms are available at: https://www.tjjd.texas.gov/careers.PLEASE NOTEYour job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month year), supervisorand#8217;s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.BENEFITSState of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov. Benefits include: Retirement plan, paid group health life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary ADD Insurance, Dependent Health Life insurance, Health Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.GENERAL DESCRIPTIONPerforms highly complex (senior-level) work involving coordination and the direct performance of activities associated with installing, repairing, monitoring, analyzing the use of, and troubleshooting complex problems with, information technology systems used at the assigned high security correctional facility for juveniles such as a local area network and wide area network (LAN and WAN), and other Information Technology (IT) related technology. Work is also performed at halfway houses, district parole offices, and high security correctional facilities on an as-needed basis.Works under limited supervision with considerable latitude for the use of initiative and independent judgment. May be required to work in excess of 40 hours per workweek, be on-call 24/7, and travel occasionally.ESSENTIAL FUNCTIONSCoordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.Coordinates the update of computers, software, and peripherals.Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software.Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; and recognizes and escalates difficult problems to a higher level of support.Maintains computer and hardware inventory records for new and surplus equipment.Reviews and makes recommendations regarding the procurement of information technology equipment.Performs a variety of related duties not listed, to be determined and assigned as needed.Performs all duties in compliance with agency safety policies and procedures:Reports safety hazards and corrects hazards when possible.
Completes required documentation in the event of an accident/injury within requested time frames.Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.This position requires to travel up to 5% of the time to TJJD secure sites or Halfway Houses as needed for tech support.
Qualifications: MINIMUM QUALIFICATIONSBachelorand#8217;s degree. Two (2) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks.ORHigh School Diploma or equivalent. Six (6) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks.PREFERRED QUALIFICATIONSand#183; Bachelorand#8217;s degree with major course work in computer science, management information systems, or a related field.and#183; Experience supporting a LAN or WAN.and#183; Experience troubleshooting PC issues.and#183; Experience installing and maintaining PC software applications.Experience and Education Substitutions:and#183; One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis.and#183; Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience.and#183; Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience.and#183; Pro-rated part-time experience may satisfy the experience requirement.Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.KNOWLEDGE, SKILLS, AND ABILITIESand#183; Knowledge of operating systems, protocols, and network diagnostic methods.and#183; Knowledge of computer hardware and software.and#183; Knowledge of network systems and cabling.and#183; Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.and#183; Skill in using resources to achieve optimal results.and#183; Skill in Microsoft Office: Word, Excel, PowerPoint, Outlook and Teams.and#183; Skill in system troubleshooting.and#183; Skill in active directory.and#183; Ability to adhere to standards, policies and procedures to maintain the security and integrity of agency information technology systems.and#183; Ability to recognize, analyze, and resolve network problems.and#183; Ability to develop and implement work objectives.and#183; Ability to work independently and collaboratively with all stakeholders and maintain a professional, courteous demeanor.and#183; Ability to coordinate and work in a team environment.and#183; Ability to prioritize and manage multipl
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
HOW TO APPLYComplete a State of Texas Application for Employment and the following additional forms (available at https://www.tjjd.texas.gov/careers/):TJJD Employment Application Supplement (HR-003)
Child Abuse Registry Check Consent Form (HR-028)
Disclosure of PREA Employment Standards Violation (HR-975)
Authorization to Release Information (HR-074)Failure to complete and submit the above forms will cause delays in your consideration for this position.Apply Online at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00054651tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).Apply through Work-In-Texas at https://www.workintexas.com/vosnet/loginintro.aspx. You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214). The additional forms are available at: https://www.tjjd.texas.gov/careers.PLEASE NOTEYour job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month year), supervisorand#8217;s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.BENEFITSState of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov. Benefits include: Retirement plan, paid group health life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary ADD Insurance, Dependent Health Life insurance, Health Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.GENERAL DESCRIPTIONPerforms highly complex (senior-level) work involving coordination and the direct performance of activities associated with installing, repairing, monitoring, analyzing the use of, and troubleshooting complex problems with, information technology systems used at the assigned high security correctional facility for juveniles such as a local area network and wide area network (LAN and WAN), and other Information Technology (IT) related technology. Work is also performed at halfway houses, district parole offices, and high security correctional facilities on an as-needed basis.Works under limited supervision with considerable latitude for the use of initiative and independent judgment. May be required to work in excess of 40 hours per workweek, be on-call 24/7, and travel occasionally.ESSENTIAL FUNCTIONSCoordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.Coordinates the update of computers, software, and peripherals.Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software.Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; and recognizes and escalates difficult problems to a higher level of support.Maintains computer and hardware inventory records for new and surplus equipment.Reviews and makes recommendations regarding the procurement of information technology equipment.Performs a variety of related duties not listed, to be determined and assigned as needed.Performs all duties in compliance with agency safety policies and procedures:Reports safety hazards and corrects hazards when possible.
Completes required documentation in the event of an accident/injury within requested time frames.Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.This position requires to travel up to 5% of the time to TJJD secure sites or Halfway Houses as needed for tech support.
Qualifications: MINIMUM QUALIFICATIONSBachelorand#8217;s degree. Two (2) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks.ORHigh School Diploma or equivalent. Six (6) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks.PREFERRED QUALIFICATIONSand#183; Bachelorand#8217;s degree with major course work in computer science, management information systems, or a related field.and#183; Experience supporting a LAN or WAN.and#183; Experience troubleshooting PC issues.and#183; Experience installing and maintaining PC software applications.Experience and Education Substitutions:and#183; One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis.and#183; Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience.and#183; Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience.and#183; Pro-rated part-time experience may satisfy the experience requirement.Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.KNOWLEDGE, SKILLS, AND ABILITIESand#183; Knowledge of operating systems, protocols, and network diagnostic methods.and#183; Knowledge of computer hardware and software.and#183; Knowledge of network systems and cabling.and#183; Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.and#183; Skill in using resources to achieve optimal results.and#183; Skill in Microsoft Office: Word, Excel, PowerPoint, Outlook and Teams.and#183; Skill in system troubleshooting.and#183; Skill in active directory.and#183; Ability to adhere to standards, policies and procedures to maintain the security and integrity of agency information technology systems.and#183; Ability to recognize, analyze, and resolve network problems.and#183; Ability to develop and implement work objectives.and#183; Ability to work independently and collaboratively with all stakeholders and maintain a professional, courteous demeanor.and#183; Ability to coordinate and work in a team environment.and#183; Ability to prioritize and manage multipl