What are the responsibilities and job description for the IT Support Specialist position at D&M Auto Leasing?
D&M Leasing is hiring an IT Support Specialist for our team in Fort Worth, TX! Be the go-to tech resource for a growing, respected automotive group. You'll support end users, keep dealership systems running smoothly, and help protect the business from cyber threats — all while working directly with people, not just tickets.
What You'll Do
Helpdesk & End-User Support
· Be the first point of contact for IT issues across all locations
· Support staff in person, by phone, and through our ticketing system
· Troubleshoot desktops, laptops, printers, scanners, and mobile devices
· Manage user accounts, permissions, and password resets
Dealership Systems
· Provide frontline support for our DMS and CRM platforms
· Liaise with software vendors on bugs and integration issues
· Help install, configure, and maintain business applications
Hardware & Infrastructure
· Set up and upgrade PCs and laptops for new hires and lifecycle refreshes
· Keep hardware, software, and license inventory up to date
· Perform preventative maintenance to minimize downtime
· Troubleshoot network jacks, Wi-Fi, and VPN access
Security & Compliance
· Help enforce data security policy and FTC Safeguards Rule compliance
· Manage antivirus/anti-malware on all endpoints
· Coach end users on phishing and social engineering awareness
Must-Haves
-Minimum of 3 years of relevant experience listed below.
-Strong troubleshooting skills across hardware, software, and networking
-Solid knowledge of Windows 11 and Microsoft 365
-Great people skills — you can explain tech simply and patiently
-Sharp time management in a fast-paced environment
-Self-starter who also works well on a team
Nice-to-Haves
-Associate's or Bachelor's in IT, Computer Science, or related field
-IT experience in auto dealerships or the automotive industry
-Hands-on with a major DMS (CDK, Dealertrack, DealerSocket) CompTIA A or Network certification
-Familiarity with Active Directory
What We Offer
$65,000 - $70,000 annually
Health, dental, and vision insurance 401(k) plan after the orientation period
A stable, supportive team that values its people
A visible, high-impact role in a growing company
Good to Know
· On-site role based in Fort Worth, TX 8:30-6:30pm
· Mix of sitting, standing, and walking
· Ability to lift/move equipment up to 50 lbs
· Occasional travel to other D&M/Four Stars locations
#LI-Onsite
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $65,000 - $70,000