What are the responsibilities and job description for the Salesforce Administrator position at Texas Health and Human Services?
Date: Dec 9, 2025
Location:
AUSTIN, TX, US, 78751
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Salesforce Administrator
Job Title: Systems Administrator VI
Agency: Health & Human Services Comm
Department: Applications - HHS Systems
Posting Number: 8142
Closing Date: 02/13/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-27
Salary Range: $7,015.16 - $11,864.50
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N
255S,255Z,25B,25D,25N,26A,26B,26Z,3D0X2,3D0X3,3D1X1,3D1X2,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X
782X,CT,CTM,CTN,CTT,CYB10,CYB11,ISM,IT,ITS
Brief Job Description
The Salesforce Administrator ( Systems Administrator VI) performs advanced (senior-level) computer systems analysis work, troubleshooting and customer support of the HHSC Grants Management System in Salesforce. The Salesforce Administrator makes recommendations for improving processes and best practices based on analysis; creates and maintains documentation on processes, policies, application configuration, and maintenance for the Salesforce organization and application. Performs systems administration and production support of the HHSC Grants Management System Salesforce org and its environments. Monitors application health. Troubleshoots and provides solutions to end-user issues. Monitors, maintains, and implements Salesforce org configurations, health of application environments, and ensures Salesforce data and metadata backups are completed. The position will serve as subject matter expert for security assessment reviews of the application. This position will participate in the development and execution of application roadmap strategies in support of the HHSC Grants Management System.
This position reports to the Salesforce Director in HHSC IT Administrative Applications. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Performs systems administration and production support of the HHSC Grants Management System Salesforce org and its environments. Monitors application health. Troubleshoots and provides solutions to end-user issues. Accurately represents the business needs, and effectively communicates them with end users and Salesforce team. (30%)
Monitors, maintains, and implements Salesforce org configurations, health of application environments, and ensures Salesforce data and metadata backups are completed. (30%)
Creates, modifies, and deactivates user accounts. Maintains user profiles, permission sets, groups, and queues, as needed. (15%)
Creates and maintains reports and dashboards. Performs production deployments, as needed. (10%)
Creates and maintains system documentation. Serves as subject matter expert for security assessment reviews of the Salesforce Grants Management System. (10%)
Participates in team meetings. Performs other duties as assigned. (5%)
Knowledge, Skills, And Abilities (KSAs)
Knowledge in Salesforce configuration and support.
Knowledge of the capabilities and limitations of computer systems or management information systems.
Knowledge of applications development, data, security, and prioritization.
Knowledge of Software Development Life Cycle (SDLC) methodologies such as Waterfall, Agile, Scrum, XP and Lean Development.
Skill in using a PC and Microsoft Excel, Visio, Outlook, PowerPoint, Word, and SharePoint.
Skill in problem solving, conflict resolution, and negotiation.
Skill in working collaboratively and cooperatively with colleagues and in building consensus.
Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports.
Ability to guide technology decisions relative to the Salesforce environment and serve as subject matter expert resource to others.
Ability to work independently and deliver results in an environment of broad, consultative management.
Ability to plan, organize, schedule, assign, and monitor completion of assigned initiatives.
Ability to manage multiple overlapping initiatives.
Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.
Registrations, Licensure Requirements, Or Certifications
Salesforce Certified Administrator is preferred.
Initial Screening Criteria
Graduation from a four-year college or university with major coursework in business or a related field. Appropriate experience including Salesforce administration experience may be substituted for the required education on a year-for-year basis up to four years.
Candidate has a minimum of 5 (five) years of Salesforce administration or implementation experience.
Candidate has a minimum of 4 (four) years of experience with Software Development Lifecycle (SDLC) process, coding standards, change control, and version management.
Candidate has a minimum of 3 (three) years of experience in enterprise-level Salesforce projects using Agile (Scrum) software development methodologies.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Location:
AUSTIN, TX, US, 78751
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Salesforce Administrator
Job Title: Systems Administrator VI
Agency: Health & Human Services Comm
Department: Applications - HHS Systems
Posting Number: 8142
Closing Date: 02/13/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-27
Salary Range: $7,015.16 - $11,864.50
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N
255S,255Z,25B,25D,25N,26A,26B,26Z,3D0X2,3D0X3,3D1X1,3D1X2,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X
782X,CT,CTM,CTN,CTT,CYB10,CYB11,ISM,IT,ITS
Brief Job Description
The Salesforce Administrator ( Systems Administrator VI) performs advanced (senior-level) computer systems analysis work, troubleshooting and customer support of the HHSC Grants Management System in Salesforce. The Salesforce Administrator makes recommendations for improving processes and best practices based on analysis; creates and maintains documentation on processes, policies, application configuration, and maintenance for the Salesforce organization and application. Performs systems administration and production support of the HHSC Grants Management System Salesforce org and its environments. Monitors application health. Troubleshoots and provides solutions to end-user issues. Monitors, maintains, and implements Salesforce org configurations, health of application environments, and ensures Salesforce data and metadata backups are completed. The position will serve as subject matter expert for security assessment reviews of the application. This position will participate in the development and execution of application roadmap strategies in support of the HHSC Grants Management System.
This position reports to the Salesforce Director in HHSC IT Administrative Applications. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Performs systems administration and production support of the HHSC Grants Management System Salesforce org and its environments. Monitors application health. Troubleshoots and provides solutions to end-user issues. Accurately represents the business needs, and effectively communicates them with end users and Salesforce team. (30%)
Monitors, maintains, and implements Salesforce org configurations, health of application environments, and ensures Salesforce data and metadata backups are completed. (30%)
Creates, modifies, and deactivates user accounts. Maintains user profiles, permission sets, groups, and queues, as needed. (15%)
Creates and maintains reports and dashboards. Performs production deployments, as needed. (10%)
Creates and maintains system documentation. Serves as subject matter expert for security assessment reviews of the Salesforce Grants Management System. (10%)
Participates in team meetings. Performs other duties as assigned. (5%)
Knowledge, Skills, And Abilities (KSAs)
Knowledge in Salesforce configuration and support.
Knowledge of the capabilities and limitations of computer systems or management information systems.
Knowledge of applications development, data, security, and prioritization.
Knowledge of Software Development Life Cycle (SDLC) methodologies such as Waterfall, Agile, Scrum, XP and Lean Development.
Skill in using a PC and Microsoft Excel, Visio, Outlook, PowerPoint, Word, and SharePoint.
Skill in problem solving, conflict resolution, and negotiation.
Skill in working collaboratively and cooperatively with colleagues and in building consensus.
Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports.
Ability to guide technology decisions relative to the Salesforce environment and serve as subject matter expert resource to others.
Ability to work independently and deliver results in an environment of broad, consultative management.
Ability to plan, organize, schedule, assign, and monitor completion of assigned initiatives.
Ability to manage multiple overlapping initiatives.
Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.
Registrations, Licensure Requirements, Or Certifications
Salesforce Certified Administrator is preferred.
Initial Screening Criteria
Graduation from a four-year college or university with major coursework in business or a related field. Appropriate experience including Salesforce administration experience may be substituted for the required education on a year-for-year basis up to four years.
Candidate has a minimum of 5 (five) years of Salesforce administration or implementation experience.
Candidate has a minimum of 4 (four) years of experience with Software Development Lifecycle (SDLC) process, coding standards, change control, and version management.
Candidate has a minimum of 3 (three) years of experience in enterprise-level Salesforce projects using Agile (Scrum) software development methodologies.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Salary : $7,015 - $11,865