What are the responsibilities and job description for the DPS - DLD - Lead License Specialist, HQ Ops - 0174 position at Texas Department of Public Safety?
THIS POSTING IS FOR DPS EMPLOYEES ONLY. A COMPLETE UP TO DATE APPLICATION IS REQUIRED
Weekend work may be required, on occasion.
This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
GENERAL DESCRIPTION: Perform advanced (senior-level) licensing and permitting work. Work involves overseeing the receipt and review of license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. May supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES:
- Research and evaluate information to resolve driver record corrections and expunctions, and identity related problems.
- Analyze and process all suspension from the DLS record upon receipt of disposition.
- Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures. Effectively analyze and evaluate data and/or documents for content and application of laws and/or rules.
- Communicate with the public and other agency personnel in-person, by telephone, by e-mail or regular correspondence, by fax, or over the Internet.
- Maintain records associated with license and permit applications, fee payments, and violations, and completes necessary forms to approve or deny license and permit applications. Prepare notices, correspondence, memos, and reports related to license and permit activities and compliance.
- Review, evaluate and analyze documents retrieved from electronic files to determine compliance with license rules and regulations. Assist in maintaining program data related to licensed or permitted activities.
- Review, evaluate, process and coordinate documents and payments for driver license services.
- Train other employees, and develop/conduct internal and external training about driver license services.
- Function as a lead worker by planning, assigning and/or supervising the work of others.
- Assist in planning meetings, training, and presentations.
- Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
- Perform other duties as assigned.
Salary : $65,561