What are the responsibilities and job description for the TxDMV - VTR Operations Specialist position at Texas Department of Motor Vehicles?
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054349
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
State Classification: County Compliance Specialist (1401)Telework may be available based on TxDMV operational needs.SUBMISSION OF APPLICATIONYour application must be complete, accurate and reflect all experience and education, including information shared on the questionnaire section. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. The resume must include the employerand#8217;s name and dates of employment for relevant work experience to be considered by the hiring authority. To apply for this position, complete an on-line application either through the Applicant Career Section or through WorkInTexas. TxDMV does not accept paper applications.Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.GENERAL DESCRIPTIONOur mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.This position provides customer service for vehicle titles and registration activities in the Title Control Systems Section of the Vehicle Titles and Registration Division (VTR). Work involves handling confidential and sensitive correspondence and communications regarding compliance with State and Federal vehicle titles and registration laws, rules and regulations. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level work independently on assignments; however, all unusual issues are referred to the supervisor.ESSENTIAL DUTIESProvides routine information and assistance pertaining to vehicle titles and registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax, and style using a personal computer and applicable software.Retrieves title and registration information from master files or databases and verifies against applications, forms, and original documents.Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems.Processes applications for titles and registrations which require special expertise or additional research.Makes complex decisions based on interactive inquiries and dialog with appropriate titles and registration software applications.Assists in analyzing and verifying evidence presented in support of applications for transfer of titles and registration for motor vehicles and approves/disapproves applications.Maintains a specialized expertise in resident and non-resident vehicle titles and registration laws, rules, regulations, policies, and procedures.Work involves handling confidential and sensitive information and adhering to the Driver's Privacy Protection Act (DPPA) laws.Answers multi-line telephones and provides internal/external customer service, routes messages, and responds to inquiries through oral and written communications.Maintains a harmonious working relationship with coworkers, management, and customers.Collects, delivers, or moves boxes, mail, files, license plates, records or other items weighing up to 25 pounds e ch.Travels up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.Performs additional/other job-related duties as assigned by the Supervisor or Lead Worker.The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
Qualifications: MINIMUM REQUIREMENTSEducationGraduation from high school or equivalent.Education and experience may be substituted on a year-for-year basis.ExperienceTwo (2) years' experience in a high-volume customer service, data entry/management, clerical or general office administration environment.Experience requirements may be satisfied by full time experience or the prorated part-time equivalent.BENEFITSThe State of Texas offers a variety ofbenefitsfor you and your family that are comprehensive and, on average, make up about one-third of total compensation.Benefits include:and#252; Retirement Planand#252; Paid Group Health Life Insurance for employeesand#252; Paid Holidaysand#252; Paid Vacation Leaveand#252; Paid Sick Leaveand#252; Longevity Payand#252; Dentaland#252; Visionand#252; Dependent Optional Life Insuranceand#252; Voluntary ADD Insuranceand#252; Dependent Health Life Insuranceand#252; Health Dependent care flexible spending accountsand#252; Tuition Assistance ProgramQUALIFIED EMPLOYERIn addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educationand#8217;sPublic Student Loan Forgiveness (PSLF) program.REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.Job offers and continuation of employment is contingent upon:Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driverand#8217;s record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.MILITARYIf selected for the position the following must be provided for proof of military employment preference:Veterans must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on theState Auditorand#8217;s Office Job Descriptions;click on the occupational category for the position.Additional MOS can be found at the State Auditorand#8217;s OfficeMilitary Crosswalk Guide.TheTexas Veterans Commissionprovides helpful employment information.AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
State Classification: County Compliance Specialist (1401)Telework may be available based on TxDMV operational needs.SUBMISSION OF APPLICATIONYour application must be complete, accurate and reflect all experience and education, including information shared on the questionnaire section. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. The resume must include the employerand#8217;s name and dates of employment for relevant work experience to be considered by the hiring authority. To apply for this position, complete an on-line application either through the Applicant Career Section or through WorkInTexas. TxDMV does not accept paper applications.Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.GENERAL DESCRIPTIONOur mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.This position provides customer service for vehicle titles and registration activities in the Title Control Systems Section of the Vehicle Titles and Registration Division (VTR). Work involves handling confidential and sensitive correspondence and communications regarding compliance with State and Federal vehicle titles and registration laws, rules and regulations. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level work independently on assignments; however, all unusual issues are referred to the supervisor.ESSENTIAL DUTIESProvides routine information and assistance pertaining to vehicle titles and registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax, and style using a personal computer and applicable software.Retrieves title and registration information from master files or databases and verifies against applications, forms, and original documents.Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems.Processes applications for titles and registrations which require special expertise or additional research.Makes complex decisions based on interactive inquiries and dialog with appropriate titles and registration software applications.Assists in analyzing and verifying evidence presented in support of applications for transfer of titles and registration for motor vehicles and approves/disapproves applications.Maintains a specialized expertise in resident and non-resident vehicle titles and registration laws, rules, regulations, policies, and procedures.Work involves handling confidential and sensitive information and adhering to the Driver's Privacy Protection Act (DPPA) laws.Answers multi-line telephones and provides internal/external customer service, routes messages, and responds to inquiries through oral and written communications.Maintains a harmonious working relationship with coworkers, management, and customers.Collects, delivers, or moves boxes, mail, files, license plates, records or other items weighing up to 25 pounds e ch.Travels up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.Performs additional/other job-related duties as assigned by the Supervisor or Lead Worker.The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
Qualifications: MINIMUM REQUIREMENTSEducationGraduation from high school or equivalent.Education and experience may be substituted on a year-for-year basis.ExperienceTwo (2) years' experience in a high-volume customer service, data entry/management, clerical or general office administration environment.Experience requirements may be satisfied by full time experience or the prorated part-time equivalent.BENEFITSThe State of Texas offers a variety ofbenefitsfor you and your family that are comprehensive and, on average, make up about one-third of total compensation.Benefits include:and#252; Retirement Planand#252; Paid Group Health Life Insurance for employeesand#252; Paid Holidaysand#252; Paid Vacation Leaveand#252; Paid Sick Leaveand#252; Longevity Payand#252; Dentaland#252; Visionand#252; Dependent Optional Life Insuranceand#252; Voluntary ADD Insuranceand#252; Dependent Health Life Insuranceand#252; Health Dependent care flexible spending accountsand#252; Tuition Assistance ProgramQUALIFIED EMPLOYERIn addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educationand#8217;sPublic Student Loan Forgiveness (PSLF) program.REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.Job offers and continuation of employment is contingent upon:Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driverand#8217;s record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.MILITARYIf selected for the position the following must be provided for proof of military employment preference:Veterans must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on theState Auditorand#8217;s Office Job Descriptions;click on the occupational category for the position.Additional MOS can be found at the State Auditorand#8217;s OfficeMilitary Crosswalk Guide.TheTexas Veterans Commissionprovides helpful employment information.AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.
