What are the responsibilities and job description for the TxDMV - License and Permit Specialist position at TEXAS DEPARTMENT OF MOTOR VEHICLES?
State Title: License and Permit Specialist III
To apply for this position, complete an on-line application through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Provides complex licensing work for motor vehicle industries licensed by Texas Department of Motor Vehicles (TxDMV), Motor Vehicle Division. Work involves receiving, reviewing, and approving license applications submitted by persons wanting to engage in businesses under the jurisdiction of the TxDMV; ensuring compliance with applicable policies, laws, rules, and regulations; and communicating in writing, over the phone, and in person with external and internal customers. Participates in and contributes to special projects. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES / RESPONSIBILITIES
Processes all license categories of applications in accordance with established laws, rules, regulations, and policies and procedures in a high-volume environment.
Receives applications and supporting documentation, reviews for completeness, and verifies all related documents received.
Performs timely and accurate data entry of license applications, fees, and all required documents. Ensures data integrity by accurately entering related information into the licensing management system.
Generates deficiency notices detailing missing documents for incomplete applications. Sends deficiency notices to applicants, completes the application process when all requirements are met, and issues licenses.
Works with team members to appropriately problem-solve licensing related questions and issues. Updates and informs management of potential problems.
Participates in and provides input for special projects.
Provides timely licensing information to external and internal customers by phone, in writing, and in person to answer questions and educate customers relating to licensing processes and requirements.
May travel up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adheres to approved work hours in accordance with department policies and procedures.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TxDMV, State and Federal regulations, legislation, guidelines, policies, and procedures.
Training and Development Knowledge – Working knowledge of training and development procedures and techniques; learning management and learning content management systems; group processes, group dynamics, and interpersonal relations; and instructional design and curriculum development.
Oral and Written Communication - Skill in oral and written communication: instructing others: facilitating workshops; and using a computer and applicable software.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
MINIMUM REQUIREMENTS
Education and Experience
Education – Graduation from high school or equivalent.
Experience - Minimum five (5) years’ experience in general office administration, licensing related activities, or customer service-related experiences. Substitution Note: Work experience may be substituted by related college education on a year-for-year basis.
Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment: Office;
Ambulatory skills, e.g., stand, walk, sit;
Hand-eye coordination and arm/hand/finger dexterity;
Ability to transfer weights of 10 pounds anticipated for this position;
Driving requirements: Minimal, 10% or less.
ADDITIONAL INFORMATION
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
ü Paid Group Health & Life Insurance for employees
ü Paid Holidays
ü Paid Vacation Leave
ü Paid Sick Leave
ü Longevity Pay
ü Dental
ü Vision
ü Dependent Optional Life Insurance
ü Voluntary AD&D Insurance
ü Dependent Health & Life Insurance
ü Health & Dependent care flexible spending accounts
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driver’s record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
MILITARY
If selected for the position the following must be provided for proof of military employment preference:
Veteran must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION
Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.
