OAG - Child Support | Office Manager | (Manager II

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=100801andPostingSeq=1Job DescriptionAre you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. The Office Manager performs moderately complex to complex (journey-level) managerial tasks administering the daily operations and activities of a child support field office / Customer Engagement office under the supervision of the managing attorney / Customer Engagement Director. Work involves establishing performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direction and guidance to child support staff; collaborating with other members of leadership, and external partners to serve Texas families.Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. Function DescriptionPlans, organizes, directs, and monitors office performance and takes corrective actions to achieve assigned goals and objectivesSupervises all office personnel, including hiring, evaluating, counseling, and trainingMonitors the office budgetMonitors and ensures compliance with federal and state regulations, policies, procedures, and standards while providing excellent customer serviceResponds to inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customersAssesses the validity of complaints against the IV-D program with impartialityPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity MINIMUM QUALIFICATIONSManager II:Education: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, supervisory, customer serviceExperience: Seven (7) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisoryKnowledge of management principles and practicesSkill in using a computer with word processing, spreadsheets, and other softwareSkill in negotiating, interviewing, and mediatingSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 25% Manager III: All of the Above qualifications for a Manager II PLUS:Experience: One (1) additional year of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisoryPREFERRED QUALIFICATIONSExperience: Texas Child Support Program, management, call center management (CE Manager only)Other Language: Ability to proficiently read, write, and speak Spanish To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdfTHE OAG IS AN EQUAL OPPORTUNITY EMPLOYER