What are the responsibilities and job description for the Medical Equipment Driver & Customer Service position at Tews Company?
Job Description
Medical Equipment Driver and Customer Service Representative Needed!
Our well-established client in the healthcare industry is seeking a dedicated Medical Equipment Driver and Customer Service Representative to join their team. This role combines equipment delivery and setup with exceptional customer service. You will assist patients by delivering, maintaining, and educating them on the proper use of medical equipment and supplies while ensuring their needs are met with care and professionalism.
Key Responsibilities:
Daily travel using a company vehicle to patient homes is required.
Qualifications:
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
Tews is an equal opportunity employer and will consider all applications for employment without regards to age, color, sex, disability, national origin, race, religion, or veteran status
Medical Equipment Driver and Customer Service Representative Needed!
- Pay Range: $19.00-20.00/hour (based on experience) Eligibility for Quarterly Bonus
- Full Time: M-F 8am-5pm
- On-Call: 1 week every 4 weeks
Our well-established client in the healthcare industry is seeking a dedicated Medical Equipment Driver and Customer Service Representative to join their team. This role combines equipment delivery and setup with exceptional customer service. You will assist patients by delivering, maintaining, and educating them on the proper use of medical equipment and supplies while ensuring their needs are met with care and professionalism.
Key Responsibilities:
- Follows company safety policies, including using protective equipment.
- Updates respiratory grid as needed.
- Available for on-call assignments.
- Completes delivery paperwork (invoices, work orders, logs, etc.).
- Verifies insurance coverage (Medicare, Medicaid, private insurance).
- Delivers, sets up, and maintains equipment using company/personal vehicle-travel up to 2 hours away.
- Stays informed on company products, services, and regulations.
- Educates patients/caregivers on equipment use and maintenance.
- Keeps company vehicle clean and in good condition.
- Maintains referral log.
- Handles intake tasks (calls, faxes, data entry, chart assembly, paperwork).
- Monitors office supplies.
- Identifies and reports additional patient needs.
- Ensures billing files are complete and accurate.
- Prepares daily route tickets.
- Assists walk-in patients.
- Reports equipment hazards or product issues.
- Coordinates deliveries with location staff.
- Performs other duties as assigned.
Daily travel using a company vehicle to patient homes is required.
Qualifications:
- Required:
- High school diploma or GED equivalent.
- Valid driver’s license with a clean driving record.
- Preferred:
- Experience with medical equipment or in healthcare-related roles.
- Familiarity with medical terminology.
- Skills:
- Excellent communication and organizational skills.
- Proficiency with Microsoft Office and basic office equipment.
- Ability to lift and transport equipment (up to 65 lbs). Why Apply? This is an opportunity to make a meaningful impact in patients' lives while working in a supportive and professional environment.
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
Tews is an equal opportunity employer and will consider all applications for employment without regards to age, color, sex, disability, national origin, race, religion, or veteran status
Salary : $19 - $20