Healthcare Customer Service Representative

Job Description

Medical Equipment Customer Service Representative needed for National Healthcare Company!

Pay Range: $20-22/hour (based on experience)

Position Type: 2 month contract

About the Role:

Our well-established client in the healthcare industry is seeking a dedicated Medical Equipment and Customer Service Representative to join their team.

This is a great opportunity for someone who is detail-oriented, compassionate, and eager to support patients.

If you have experience in healthcare, —you’ll play an important role in ensuring patients receive the services they need.

What You’ll Do

• Coordinate documentation and service setup for medical equipment and healthcare services.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service.
• Prepare and process required documentation such as invoices and delivery paperwork.
• Maintain accurate and organized records in compliance with company standards.
• Assist with walk-in patient requests and provide technical support for equipment needs.
• Support office operations including monitoring supplies and processing reports.
  
  

What You Bring

• High school diploma or GED (required).
• Strong communication, multitasking, and organizational skills.
• Ability to work independently and as part of a collaborative team.
• Knowledge of medical terminology or durable medical equipment is a plus.
  
  

Key Responsibilities:

• Provide clear instructions to patients and caregivers on equipment usage and care.
• Handle customer inquiries and process necessary paperwork.
• Verify Medicare/Medicaid, and private insurance coverage information
• Assist with intake processes, including data entry and file preparation.
• Perform minor equipment troubleshooting and repairs as needed.
• Able to multitask and handle large call volume.
  
  

Preferred:

• Experience with medical equipment or in healthcare-related roles.
• Familiarity with medical terminology.
• Experience with customer service and office settings.
  
  

Skills and Competencies:

• Accurately perform simple mathematical calculations.
• Effectively communicate in English (both oral and written).
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Maintain referral log
• Prepare invoices for next day routes
• Multi-task with attention to detail.
• Self-motivated, organized, with strong time-management and problem-solving skills.
• Work independently and as part of a team.
  
  

Machines, Equipment, and Technical Abilities:

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications (Outlook, Word, and Excel).
• Office equipment (fax machine, copier, printer, phone, computer, and/or tablet)..
  
  

Apply today to join our client’s team!