What are the responsibilities and job description for the Customer Service Representative/Dispatcher Part-Time position at Roto-Rooter Plumbing & Drain Service?
PART-TIME CUSTOMER SERVICE REPRESENTATIVE AND SCHEDULER.
Must have 2 years dispatching experience!
Schedule: 9:30am to 6pm 2 to 3 days a week.
Roto-Rooter Plumbers is looking for an experienced part-time CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER/SCHEDULER. The selected candidate will have a dynamic phone presence along with excellent problem solving skills in evaluating customer calls and matching the right technician to every job.
Ideal candidate will have 2 years dispatching experience, knowledge of office administration duties and procedures.
**Competitive salary based on experience
The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.
Essential functions:
- Provide world class customer service through scheduling, communication and follow-up with our customers.
- IT competent; good typist and proficient with phone systems.
- Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
- Handle customer issues and make invoice adjustments concerning billing or service.
- Communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
- Maintain accurate time tracking on all service technicians and plumbers.
- Follow-up with customers to ensure they are happy with our services.
- Follow-up with customers to schedule work on provided estimates.
- Manage warranty calls for repairs.
- Personality that blends well with a fast-paced, goal-driven environment.
We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will be results-driven, and able to think quickly on their feet. Attention to detail and thorough knowledge of Richmond and surrounding areas are a must!
We conduct pre-employment drug screening. If you are service oriented and eager to learn a skilled trade, Roto-Rooter will provide the training necessary to get your career started.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 24.0 per week
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $18