Associate Operations Lead, Rental Field Support & Fleet Coordinator

What To Expect
The Associate Operations Lead, Rental Field Support and Fleet Coordinator oversees the operational and field support aspects of our rental program, ensuring efficient fleet allocation, robust reporting, and optimal site performance. This role demands strong cross-functional collaboration, with a particular emphasis on field support to address on-the-ground challenges, alongside a focus on process improvement to deliver exceptional service and operational excellence.

What You'll Do

Oversee field compliance with fleet operations, inspections, repairs, and tire swaps, ensuring adherence to policies and standards across locations through direct on-site engagement

Provide hands-on field support to address site-specific operational challenges, ensuring consistent service quality and rapid issue resolution

Conduct deep dives into data, partnering with the Senior Program Manager, to generate actionable insights for program performance and efficiency, often based on field feedback

Drive reporting improvements, partnering with the Senior Program Manager, by identifying gaps and implementing enhanced metrics and dashboards to reflect field performance

Collaborate cross-functionally with registration teams to streamline processes and minimize time-to-register for assets, while assisting with DMV registration processing to ensure timely and accurate documentation for rental assets, supporting field readiness and operational compliance

Act as a key liaison between departments and field teams to align on goals, coordinate efficient drop-offs, asset turnover, asset ownership mapping, and resolve operational bottlenecks

What You'll Bring

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for reporting and communication

Bachelor of Science in Business Administration or equivalent experience

Familiarity with industry and/or Tesla tools and platforms for reporting or operations

Strong analytical and problem-solving skills to handle complex operational challenges in field settings

Excellent communication and interpersonal skills for effective cross-functional and on-site collaboration

Ability to multitask and prioritize in a fast-paced, field-driven environment

3 years of prior experience in program management or operations within a tech, automotive, or rental industry is preferred

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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