What are the responsibilities and job description for the Credit and Collections Specialist position at tesa?
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At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work, products, and lives of our customers - we're passionate about making a difference!
The Credit & Collections Specialist plays a key role in ensuring the accurate application of customer payments, evaluating and establishing new customer accounts, maintaining customer records in ERP and CRM systems, and recommending appropriate credit limits. This position is also responsible for the timely collection of delinquent accounts and the thorough investigation and resolution of disputed payments and deductions. Strong cross-departmental coordination is essential as this role frequently partners with Sales, Customer Service, Finance, and other internal teams to resolve complex issues.
How You'll Help The Formula
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tesa tape
At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work, products, and lives of our customers - we're passionate about making a difference!
The Credit & Collections Specialist plays a key role in ensuring the accurate application of customer payments, evaluating and establishing new customer accounts, maintaining customer records in ERP and CRM systems, and recommending appropriate credit limits. This position is also responsible for the timely collection of delinquent accounts and the thorough investigation and resolution of disputed payments and deductions. Strong cross-departmental coordination is essential as this role frequently partners with Sales, Customer Service, Finance, and other internal teams to resolve complex issues.
How You'll Help The Formula
- Contact customers regarding past-due balances to obtain payment and/or gather information related to disputes.
- Investigate deductions and disputed payments, collaborate with internal departments to research root causes and drive resolution.
- Maintain detailed, up-to-date collection activity records within the company CRM.
- Discuss payment plans/options for high-risk customers with the Manager and communicate approved arrangements to customers.
- Conduct credit investigations for potential new customers and recommend appropriate credit limits.
- Set up new customer accounts following completion of credit analysis and verification procedures.
- Evaluate, release, or maintain credit holds for assigned accounts as appropriate.
- Review customer credit limits semi-annually with the Manager, Financial Reporting, and recommend updates.
- Apply cash receipts daily to assigned accounts and balance all cash applications.
- Recommend accounts for third-party collections when necessary.
- Review and distribute monthly statements to non-affiliates.
- Contact customers regarding unauthorized or disallowed pricing deductions.
- Ensure valid sales tax exemption certificates are on file for all customers, update certificates biannually.
- Assist with special projects.
- Identify and communicate potential internal control deficiencies to the Manager, Financial Reporting.
- Other duties as assigned.
- Bachelor’s degree in Accounting with at least 3 years of collections experience; preferred.
- Or 5 years of collections experience.
- Minimum 3 years of cash application experience in an ERP environment; required.
- Proficiency in Microsoft Excel and Word; familiarity with contact management software; required.
- Mainframe data entry experience required; SAP experience; preferred.
- Excellent written and verbal communication skills.
#APlaceForYou
tesa tape