What are the responsibilities and job description for the Regional Service Director position at TES Recruiting?
Position Overview
The Regional Service Director is responsible for leading and expanding service operations across the Southeast U.S., currently overseeing service centers in Florida and North Carolina, with a strategic focus on growth into Georgia and surrounding markets. This role ensures operational excellence, drives revenue growth, and delivers best-in-class customer support for aerial lift equipment.
Core Responsibilities
Service Operations Leadership
- Oversee performance of Florida and North Carolina service centers
- Standardize processes, KPIs, and service quality across all locations
- Drive efficiency, uptime, and turnaround performance
Team Leadership & Development
- Lead Service Managers and technical teams
- Build a high-performance, safety-focused culture
- Recruit, train, and retain skilled technicians
Customer Experience
- Ensure high customer satisfaction and responsiveness
- Manage key accounts and service escalations
- Support service contracts and aftermarket growth
Financial Management
- Own regional service P&L
- Manage budgets, forecasting, and cost controls
- Drive revenue growth in service, parts, and support
Expansion & Growth
- Execute expansion strategy into Georgia and new markets
- Identify locations, build business cases, and launch operations
- Scale service infrastructure to support company growth
Compliance & Safety
- Ensure adherence to OSHA and company safety standards
- Maintain high-quality service delivery and documentation
Cross-Functional Collaboration
- Partner with Sales, Parts, and Engineering teams
- Support warranty, technical resolution, and product feedback
Key Metrics (KPIs)
- First-time fix rate
- Technician utilization - IPO
- Safety performance
- Mena Time to Repair
- Mean time to Invoice
- Total Revenue
- Service Backlog
Qualifications
- 7–10 years in service operations (heavy equipment or aerial lift preferred)
- Experience managing multi-location teams
- Strong P&L and operational leadership experience
- Technical knowledge (hydraulic, mechanical, electrical systems)
Travel
- 25-30% travel across the Southeast region
Reporting
- Reports to: Head of NA After Sales
- Direct Reports: Service Managers (current and future locations)
Salary : $120,000 - $150,000