Regional Service Manager

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

· Consulting

· Material Handling Equipment, Parts, and Service

· Automated Mobile Robots

· Vision guided vehicles and automated guided vehicles

· High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

· WMS/WES/WCS solutions and Software

· Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

· Telematics

Job Summary
As the Regional Service Manager, your primary responsibility is to lead, develop, and support Carolina Handling’s associates, customers and Business Execution. Key objectives include fostering teamwork across service teams and all departments; promoting a professional image of the dealership with our customers, enhancing relationships, and maintaining high level of customer satisfaction; driving business growth through accurate planning and execution of business plans and market strategies, contributing to the overall success and expansion of the organization.

Responsibilities

   Regional Management and Oversight

o   Manage the regional territory, overseeing Service Managers, associates, and customer relations.

o   Supervise daily service department operations to maintain an organized flow of information.

o   Take ownership of P&L streams for all service lines under the aligned regional team, supporting Service Managers in reviewing/owning their P&L streams.

   Performance and Improvement

o   Foster a culture of continuous improvement, emphasizing quality and timely results.

o   Mentor and coach managers and associates, encouraging training and development opportunities, and sharing job-specific knowledge.

o   Conduct regular evaluations of Service Managers’ performance against established metrics and goals.

   Financial and Operational Control

o   Control and evaluate service department income and operating costs through business and budget planning, and P&L analysis.

o   Evaluate and take action based on month-end service reports for accuracy, trends, and improvement opportunities.

   Communication and Collaboration

o   Maintain open communication among management, associates, departments, and Raymond.

o   Collaborate with subject matter experts and cross-functional teams to ensure process consistency.

Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks, which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

· Bachelor’s degree preferred or equivalent experience.

· Five years of successful operations management experience.

· Excellent organizational skills.

· Strong customer service skills.

· Ability to communicate effectively with other management, associates, and customers.

· Ability to effectively monitor and develop associates.

· Proficient with personal computers, using both Windows and ERP operating systems.

· Must exhibit attention to detail and the ability to manage changing priorities.

· Additional knowledge, skills, and abilities as necessary for assigned duties.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Physical Requirements & Working Conditions

This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites. Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers. Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. Additionally, the role often involves exposure to various outdoor weather conditions. The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high.

Travel Requirements: This position travels up to 30% within their territory; Overnight travel at short notice may be required.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!