What are the responsibilities and job description for the CloudOps Engineer position at TeraRecon, Inc.?
Job Requirements
- Deploy and configure product software on both Windows and Linux in AWS.
- Setup client virtualization technologies like Parallels and AppStream on AWS Cloud.
- Proactively Monitor the Cloud and respond to Cloud downtime notifications.
- Maintenance and patching of existing AWS infrastructure.
- Generate usage reports on Cloud.
- Perform cost optimization analysis on Cloud deployments.
- Installation and configuration of Terarecon products on customer network remotely or onsite.
- Perform Data migration as required in line with the requirements of the customer.
- Testing and verification of deployed applications on-prem as well as Cloud.
- Ensure continuous oversight of cloud services, proactively addressing resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact.
- Maintenance and upgrade of customer’s tenant on Terarecon’s Cloud.
- Work with third party vendors (EMR, PACS, VNA) for integrations.
- Conduct Technical training for customer’s IT staff.
- Occasional travel for installation and service visits to assigned territories and possibly abroad.
- Assist with post-installation support as and when required.
- Complete documentation of installation activities in the CRM.
- Managing customer service department projects/duties as required by management.
- Conduct internal knowledge transfer.
- Provide technical expertise on Terarecon’s Cloud offering regarding Authentication, Storage, System specs, etc
- Bachelor’s Degree or IT Certification in a technical field or equivalent
- AWS Cloud Practioner Certification required and AWS Solutions Architect preferred.
- Good analytical and written communications skills
- Enterprise server, workstation, networking, storage installation, and trouble-shooting skills
- Knowledge of any, or all, of the following is a plus but not required: DICOM, PACS, HL7 and EMR,
- Servers, Firewall configuration, Network performance testing, Enterprise computing
- Excellent knowledge of Microsoft OS products (i.e. Server 2019 and 2022 and Windows 10, 11)
- Knowledge about SQL servers, IIS, and VMWare.
- Knowledge about Cloud services offered by AWS, Google Cloud and Microsoft Azure.