What are the responsibilities and job description for the Intern Ticket Operations & Services position at Tepper Sports & Entertainment - Charlotte Football Club?
Position: Ticket Operations & Services Intern
Department: Ticket Operations
Status: Intern (Non-Exempt)
Duration: Temporary - Runs through the end of the 2026 Charlotte FC season, to include potential playoffs.
About Charlotte FC
Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.
Position Summary
This position will support the Ticket Operations and Ticket Services departments with day-to-day tasks, including administrative duties such as filing, answering phones, interacting with other departments, and overall contributing to the organization’s function. The position will comprehensively overview all Ticket Operations/Services areas.
Primary Responsibilities:
Ticket Operations Responsibilities:
- Gain familiarity and utilize the Ticketmaster system including Archtics, TM1 and Account Manager
- Assist in the processing and establishment of season, group, and single match accounts. This is done through new sales, transfers, exchanges, and upgrades of tickets.
- Provide support in the areas of ticket resolution, customer service, and walk-up sales on Match Days in the box office for Charlotte FC and Crown Legacy FC.
Ticket & Premium Services Responsibilities:
- Responsible for assisting fans with inbound inquiries by phone, email, and other communication platforms.
- Assist with current season ticket member accounts by being the liaison between the club and the fan.
- Execute initiatives outside of the office on both game days and at non-gameday events.
- Assist Premium Services team in execution of match day duties, Suite and Suite Club member events, concierge staff duties and specialized member amenity programs.
- Assist in various logistics required for stadium events, including but not limited to:
- General Setup (ex - roster cards, suite inspections)
- Prepare Platinum Access Lobby staff folders.
- Suite Visits
- Identifying any event maintenance needs
Sales Responsibilities:
- Reaching out to group contacts to sell Theme Nights and Group Initiatives with Charlotte FC and Crown Legacy FC.
- Assisting the Groups sales team on Group Initiatives on both gamedays and events held outside of gameday for Charlotte FC and Crown Legacy FC.
- Attending all sales and service training sessions.
- Assist in Charlotte FC Sales events for Season Tickets, Group Tickets, and Service events.
Additional Responsibilities:
- Administrative duties include filing, answering phones, and providing overall support to the Ticketing Department.
- Manual labor is sometimes required (in-suite/ gift or supply delivery, event implementation, etc.)
- Assist with all aspects of Tepper Sports and Entertainment including Bank of America Stadium events, Crown Legacy FC and Carolina Panthers games as needed.
Minimum Qualifications:
- A college degree or actively pursuing a college degree.
- Must be flexible to work evenings and/or weekends and all Charlotte Football Club. and Stadium events, including events held on weekends, nights, and holidays.
- Must pass Pre-Employment Screenings.
Essential Functions:
- Strength in teamwork, professionalism, and time management.
- Must possess excellent oral, written, organizational and proofreading skills.
- Positive and mature attitude, team player, self-motivated and responsible.
- Detail Oriented. Must be able to multi-task without frustration.
Physical Requirements
- Standing for extended periods of time
- Sitting and working at a desk on a computer
- Walking throughout the stadium, which may include stairs.
- Lift at least 30 pounds
Work Environment:
This job responsibility description is a broad overview of the position. This does not limit expected contributions to the organization. The Charlotte Football Club organization is based upon a teamwork type atmosphere.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.