What are the responsibilities and job description for the Intern - Business Analytics position at Tepper Sports & Entertainment - Charlotte Football Club?
Position: Intern – Business Analytics CLTFC
Department: Business Analytics
Reporting Relationship: Reports to Manager– Business Analytics
Duration: Temporary (Full-Time) – 1 year term
About Charlotte FC
Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.
Position Summary
Charlotte FC is looking for a Business Analytics Intern to help drive business performance and fan experience in a fast-paced, entrepreneurial, high-performing work environment.
This team member will have a direct hand in helping to develop strategies for almost all departments of Charlotte FC, including ticket sales & service, customer relationship management (CRM), corporate partnerships, community relations, digital & email marketing, retail, concessions, and stadium operations.
Primary Responsibilities
- Support business intelligence, ticketing / pricing, and strategic projects
- Analyze sales and marketing campaign performance and deliver insight for how to iteratively improve engagement
- Build and present high-quality data visualizations, dashboards, presentations, and reports for organization-wide use, including executive management and third parties
- Provide analysis behind projects to improve revenues & profitability, business efficiency, and fan experience
- Maintain and validate data warehouse and surveys. Guide collection, organization, and expansion of these tools; maintain and enhance workflow rules and business logic
- Support Panthers’ fan feedback initiatives through surveys, real-time feedback, and reporting
- Develop detailed financial and analytical models to further business performance and deal negotiation
Qualifications
- BA/BS degree in a quantitative field
- Advanced experience with SQL or other database languages
- Experience with Tableau or other data visualization tools
- Power user of the MS Office suite (Excel, PowerPoint) and the Google suite (Slides, Docs, Sheets)
- Experience with CRM (Microsoft Dynamics, Salesforce, KORE Software) a plus
- Experience with data science and statistical software (R, Python, SAS) a plus
- Experience with Ticketmaster/Archtics a plus
- Must have a valid US Driver’s license
- Must pass pre-employment screenings
- Soccer knowledge is a plus.
Skills for Success
- Strong work ethic and attention to detail.
- Strong verbal and written communication skills.
- Works well within a collaborative, team-driven, and goal-based environment.
- Works well under pressure while maintaining a positive attitude.
- Must be a team player, reliable, and dependable with a can-do attitude.
- Must maintain complete confidentiality of privileged, and/or sensitive information.
- Must, at all times, display the character and values of the Tepper Sports & Entertainment brand.
- The ability to prioritize workload to manage time and tasks.
Work Environment and Physical Requirements
This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Local travel to events may be required. This position typically works approximately 40 hours per week.
- Must be able to lift and carry up to 50 lbs.
- Ability to remain sitting for up to 8 hours at a desk and computer.
- Ability to remain standing/walking for up to 8 hours.
- Ability to climb stairs.
- Ability to work both indoors and outdoors, and endure weather conditions, including rain, wind, high and low temperatures, etc.
- Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends, and holidays.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.