What are the responsibilities and job description for the Account Executive - Ticket Sales - CLTFC position at Tepper Sports & Entertainment - Charlotte Football Club?
Position: Account Executive - Ticket Sales – Charlotte FC
Department: Ticket Sales
Reporting Relationship: Reports to the Director - Ticket Sales
Status: Full-Time (Exempt)
Job Summary:
The Account Executive, Ticket Sales, is primarily responsible for selling personal seat licenses (PSLs) and group sales inventory throughout Bank of America Stadium for Charlotte FC. We are seeking a highly motivated, enthusiastic seller who is looking to start a career in professional sports & entertainment.
Primary Responsibilities:
- Prospect, set appointments, execute face-to-face sales presentations, and close sales.
- Conduct sales appointments both in the sales center and throughout the Charlotte area.
- Sell a variety of ticketing products including:
- PSLs and Season Tickets via outbound calls, emails, texts, and large account promotions.
- Silver Club Level PSLs and Season Tickets.
- Upgrades for current PSL Owners.
- Single Game and Group Tickets.
- Suite Club Memberships, Single Game Luxury Suites, Corporate Hospitality Packages, and Long-Term Luxury Suites.
- Represent the organization at promotional events, charity functions, and speaking engagements.
- Assist in planning and executing game day activities and special events (e.g., Select-A-Seat, FanFest, Chalk Talk).
- Support department goals and objectives, including budgets and revenue targets.
- Provide statistical data and reporting to the Sales Manager.
- Oversee text platform communications (inbound and outbound).
- Collaborate with other departments to ensure organizational success.
- Perform additional duties as assigned by leadership.
Additional Responsibilities:
- Deliver exceptional customer service through relationship building, account management, and proactive communication.
- Coordinate with Premium Service, Ticket Operations, and Ticket Service Representatives to maintain accurate account records.
- Implement enhancement programs to drive retention and satisfaction for full-season accounts.
- Ensure quality standards for account maintenance are met or exceeded.
Minimum Qualifications
- Prior sales experience required.
- Passion for the sports and entertainment industry.
- Must be able to work flexible, non-traditional hours including nights, weekends and holidays as needed.
- Must pass pre-employment screenings.
Preferred Qualifications
- Bachelor’s degree preferred.
- Minimum one year of ticket sales experience.
Skills for Success
- Excellent organizational skills and attention to detail.
- Strong verbal and written communication abilities.
- Ability to work under pressure while maintaining a positive attitude.
- Team-oriented, reliable, and dependable.
- Sound decision-making and independent judgment in a fast-paced environment.
- Maintain confidentiality of sensitive information.
- Uphold the character and values of the Tepper Sports & Entertainment brand.
- Ability to multi-task and manage time effectively.
- Ability to learn, adapt, and thrive in a competitive environment.
- Must be able to operate is a professional manner.
- Consultative, solutions-based approach to problem-solving.
- Effective and persuasive communication skills.
Work Environment
This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
- Must be able to lift and carry up to 30 lbs.
- Ability to remain sitting for up to 8 hours at a desk and computer.
- Ability to remain standing/walking for up to 8 hours.
- Ability to climb stairs.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.