Community Engagement Specialist - West

Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: The Community Engagement Specialist supports the ICC services by mobilizing communities to address the emotional and behavioral health needs of youth, young adults, and families.

Essential Duties & Responsibilities:

• Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards.

Duties & Responsibilities

• Oversees, coordinates, and implements all activities related to planning, coordinating, and implementing support for community engagement specialist following the system of care model.
• Provides direct supervision of the Community Engagement and daily program operations.
• Mobilize communities to effectively respond to youth, young adult, adult and family emotional and behavioral health needs    
• Manage outreach efforts utilizing a broad range of techniques and strategies including TNV website, social media, and email communication.
• Design and implement outreach and engagement strategies that increase the number of individuals enrolled in service delivery efforts.
• Serves as an active leader on established community coalitions and assists communities without coalitions to establish effective ones.
• Plan and implement community engagement outreach activities.
• Identify and build professional relationships with local government and community-based organizations that serve children and families.
• Provide community-based training as needed for communities and families.
• Collaborates with the Program Director on program scope of services, implementation, and sustainability.
• Connect parents and community partners together to share their knowledge, skills and resources with a common goal of improving children’s mental health.
• Provide community training and education events in the community to bring awareness to the system of care and TN Voices programs.
• Establish local community teams to promote system of care principles and core values through education and training.
• Maintain regular and reliable attendance while accurately recording and managing time keeping records to ensure seamless operations and contributions to team productivity.
• Uphold and promote the organization’s values, mission and ethical standards in all interactions
• Coordinate training opportunities for youth, young adults, adults and families, community stakeholders and other agencies.
• Create and participate in outreach and educational activities within the community.
• Complete Community Engagement Specialist Monthly Report and others as needed in a timely manner.
• Attend meetings assigned which may include local and regional mental health planning councils and local collaborative agency meetings.
• Ensure that TNV conforms to CARF standards applicable to the services provided.
• Other duties and/or tasks as assigned.

Qualifications:

• Bachelor’s degree in social or behavioral science or closely related field or three (3) or more years of work experience in the field required.
• Master’s degree in social or behavioral science or closely related field preferred.
• Experience working with children/youth and families with significant behavioral health needs.
• Non-profit organization experience and work history within child serving systems strongly preferred.

Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance, and Peer Support Certification (CPRS, CYAP, or CFFSP) or be eligible to obtain the certification

Other Skills and Abilities:

• Excellent collaboration, customer service, supervisory, management and leadership skills.
• Knowledge of the System of Care core values and guiding principles.
• Knowledge of the service area and of resources for children with emotional and behavioral issues and their families.
• Knowledge of the service area and of resources for adults with seriously persistent mental illnesses.
• Knowledge of the developmental, mental, emotional, relational, and social needs of children, youth, and young adults.
• Capable of mobilizing diverse populations.
• Facilitate individual and team-based supervision meetings.
• Personal experience navigating systems impacting children, youth, and young adults who have emotional/behavioral disorders.
• Ensures that all data and reports are properly managed and documented in a timely manner.
• Knowledge and experience navigating child-serving and adult serving systems.
• Ability to present information in a clear and concise manner to diverse populations.
• Excellent communication, organizational, problem-solving/creative thinking skills.
• Experience in public speaking and community engagement.
• Demonstrated ability to develop formal and natural support systems and access needed resources.
• Basic computer skills and writing skills.
• Access to reliable home internet service required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1 hour(s) on a task. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis.  Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership.  Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically

Core Values: V.O.I.C.E.

V – Vulnerability and Integrity.  We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.

O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.

I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.

C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.

E – Experience and Insight.  We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position, the

employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at hr@tnvoices.org.

All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.