What are the responsibilities and job description for the Manager, Ticket Operations position at Tennessee Titans?
At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.
What you’ll be doing
What you’ll be doing
The Tennessee Titans are seeking an experienced Ticket Operations Manager to lead box office operations at Nissan Stadium. Sitting at the intersection of technology, fan experience, and revenue strategy, you'll oversee event setup, STM and account management, reporting, and game day execution while managing a team, owning vendor relationships, and partnering with departments across the organization.
- Lead, develop, and hold accountable a Ticket Operations team focused on execution and customer service.
- Oversee event setup and programming on SeatGeek ticketing system for Tennessee Titans related events.
- Serve as the primary point of contact with SeatGeek, Fortress, and related vendors while maintaining first-class standards in every partnership.
- Manage STM and ticket holder invoicing and ticket management rules, and access controls.
- Collaborate with Membership Services and Sales teams on renewal campaigns and sales initiatives, communicating proactively to help teammates succeed.
- Oversee partnership with PSL holder transfer and resale platform.
- Serve as the main ticket contact for partnership and football departments.
- Assist with execution of season ticket member outreach events.
- Partner with the Strategy and Analytics team to ensure accurate reporting, campaign data integrity, and actionable insights.
- Manage multiple concurrent projects in a fast-paced environment.
Qualifications – What you’ll bring
REQUIRED:
- Bachelor’s degree in business administration, accounting or equivalent
- Minimum of five (5) years of Ticket Office experience in professional or major collegiate sports.
- Minimum of three (3) years of experience managing a ticket office or in a leadership role.
- Minimum of two (2) years of SeatGeek Unify experience
PREFERRED:
- Demonstrated ability to lead teams with accountability, clarity, and genuine investment in others’ growth
- Proven track record working cross-functionally – across sales, analytics, partnerships or operations.
- Proficiency in Microsoft Office (Word, Excel, Outlook); comfort working with data and reporting tools.
CORE COMPETENCIES
- Leadership & Accountability — Builds and develops a high-performing team while owning outcomes and driving results.
- Ticketing System Expertise — Deep proficiency in SeatGeek Unify and box office operations, including event builds, invoicing, and access controls.
- Cross-Functional Collaboration — Partners effectively with Sales, Membership Services, Analytics, Partnerships, and Football Operations.
- Vendor Management — Maintains first-class standards across key vendor and platform relationships.
- Operational Execution — Manages multiple projects and game day responsibilities in a fast-paced NFL environment.
Physical Requirements and Working Conditions
- Work Environment: Office / Stadium
- Physical Requirements: Ability to sit for extended periods of time; lift up to 25 lbs.
- Schedule: Monday – Friday, standard business hours; occasional evenings, holidays and event days
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.