Escrow Manager

                               This position requires you to live within a 200-mile radius of our Nashville, TN office.
                                                       This position will go to 4 days in office after probationary period.

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY: Directs the daily operations of escrow account administration, which includes maintaining compliance with investor/insurer requirements, daily and monthly reconciliations, timely payments to tax authorities, insurance companies and other escrow payees and vendors, monitoring daily activity and providing internal training to staff as investor/insurer guidelines change.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Directly supervises staff; interviews, hires, and trains employees; makes assignments and monitors work; develops employee skills and encourages growth and development; reviews and evaluates employee performance; addresses workplace issues and provides guidance, coaching, and disciplinary measures for staff; addresses personnel issues in conjunction with appropriate leadership and the Human Resources division.

• Directs daily escrow operations, making recommendations to increase efficiency, improve borrower communication, ensure timely payment of escrowed items and maintain full investor/insurer compliance.

•  Manages daily escrow disbursement operations, working with carriers and making recommendations to increase Automated Clearing House (ACH) disbursement payment participation.

• Manages Force Placed Insurance operations including borrower communications, timely activation and termination, proper system updating, and compliance with federal, state, investor and insurer regulations.

• Manages Flood Insurance requirements including annual portfolio flood zone reconciliation.

• Completes the annual tax payment billing process including set-up, billing reconciliation, batch disbursements, final approval, advice of payment, and direct payment exceptions.

•  Completes the annual bulk escrow analysis process including set-up, exception reviews, all-staff training, system processing, managing borrower communication and call volume.

•  Completes weekly and monthly off-cycle escrow analysis processing.

• Manages the loss draft process for insurance claim funds to ensure proper repairs to collateral and timely payments in accordance with investor and insurer guidelines.

• Manages PMI and MIP billing reconciliation, payment and termination processing.

• Manages the daily and monthly verification of the Onboarding area involving escrow account.

• Manages the daily and monthly operations of the Payoff area involving escrow account closure.

• Manages the uncashed check report for escrow payees and loss draft payees.

• Works with Accounting to add escrow Payees by collecting and verifying payee W-9s. Manages Address Book to reduce duplicates and inactivate Payees.

• Prepares reports on the status of various escrow parameters, processes and departmental operations.

• Trains Loan Servicing staff on agency and investor/insurer procedures and guidelines.

• Provides for the prompt correction of escrow posting or disbursement errors and timely compliant resolution.

• Reviews and responds to all escrow related audit findings by determining root cause and creating action plan.

• Reviews and monitors system reports and activity to ensure departmental goals are being met.

• Makes outgoing calls to customers to attempt to assess reasons for default and make satisfactory arrangements to bring accounts back into a current standing.

• Provides support to assist any function within Loan Servicing as needed.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

•  Bachelor degree in Business, with Finance or Accounting emphasis, preferred.

• Two years of management experience.

• Minimum of one year of mortgage loan servicing experience, with a minimum of 5 years preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge, Skills, Abilities, and Competencies:

• Ability to effectively manage staff.

• Ability to handle private, personal information in a confidential manner; maintains a high level of confidentiality.

•  Excellent customer service skills.

• Strong knowledge of mortgage accounting, investor reporting, and/or cash management procedures.

•  Strong accounting and mathematical skills.

• Ability to accurately prepare, analyze, and report financial data.

• Sets appropriate parameters for productivity, then holds self and others responsible for obtaining those results.

• Strong interpersonal skills; ability to relate well to a diverse population.

• Ability to communicate effectively with subordinates and superiors to ensure productivity and good work habits.

• Excellent verbal and written communication skills.

• Builds and maintains positive relationships with internal and external constituents.

• Strong organizational skills.

• Strong time management skills; uses time effectively; consistently meets deadlines.

• Ability to effectively work both independently and as part of a team.

• Documents regularly, thoroughly, accurately, and completely.

• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.

• Ability to exercise good judgment in evaluating complex situations.

• Excellent problem solving skills.

• Ability to handle frequent procedural change and document process for training purposes.

•  Ability to read and interpret complex program policies and procedures.

• Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

•  The ability to use a phone headset for long periods of time.

• While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.

• The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.