What are the responsibilities and job description for the Director of Housekeeping position at Tempo by Hilton Downtown Nashville?
The Director of Housekeeping oversees all housekeeping operations to ensure the highest levels of cleanliness, organization, safety, and guest satisfaction. This role manages staffing, training, and productivity; maintains supply and linen inventories; ensures compliance with brand and company standards; and partners with other hotel departments to deliver an exceptional guest experience.
Supervision Exercised: Housekeeping Department, Laundry Department and Laundry Manager
Supervision Received: Director of Rooms
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent required.
- Associate or bachelor’s degree in Hospitality Management or related field preferred.
Experience
- Minimum 3–5 years of housekeeping experience in a hotel or resort environment.
- Minimum 2 years in a supervisory or management role required.
- Experience with property management or housekeeping systems (OnQ, Opera, HotSOS, or similar) preferred.
Skills & Knowledge
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities.
- Exceptional organizational and time management skills.
- Knowledge of cleaning procedures, chemical handling, and OSHA safety standards.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to analyze productivity, manage labor costs, and control inventory levels.
- Flexibility to work varying schedules, including weekends and holidays.
Job Duties & Responsibilities
- Direct and oversee daily housekeeping operations, ensuring guest rooms and public spaces meet brand cleanliness standards.
- Manage hiring, training, scheduling, and performance evaluations for housekeeping staff.
- Conduct room and public area inspections for quality assurance.
- Maintain inventory of linens, supplies, and equipment; oversee ordering and cost control.
- Monitor departmental labor, productivity, and budget adherence.
- Collaborate with Front Office and Maintenance to ensure efficient room readiness.
- Respond promptly to guest concerns and service requests and resolve issues professionally.
- Ensure compliance with company policies, brand standards, and safety regulations.
- Implement and maintain housekeeping procedures, checklists, and operational standards.
- Participate in management meetings and provide operational reporting as required.
- Perform additional duties as assigned by management.
Job Type: Full-time
Pay: From $74,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $74,000