Primary Purpose:

The Client Systems Administrator is responsible for ensuring the smooth operation, maintenance, and optimization of client-facing IT systems. This role includes providing technical support, managing hardware and software installations, troubleshooting issues, and maintaining network security. The ideal candidate is a problem solver with excellent communication skills who can effectively manage client interactions and IT infrastructure.

Qualifications:

Education/Certification:

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

Applicant should possess experience managing clients in an enterprise environment. Applicant should have a working knowledge of Windows OS, Macintosh OS, Active Directory, Software Packaging, MS Office, and Intune. Applicant should have experience working with Microsoft System Center and JAMF Client management systems. A degree in a computer-related field is a plus. Experience working in public schools a plus.

Special Knowledge/Skills:

• Certifications such as CompTIA A , Network , or Microsoft Certified: Modern Desktop Administrator Associate.
• Proficiency with Windows, macOS, and Chrome operating systems.
• Experience with Active Directory, Office 365, and Google Admin Console.
• Experience with software packaging, imaging and application extensions.
• Strong understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
• Familiarity with updating, patching, security frameworks and best practices.
• Excellent problem-solving and multitasking abilities.
• Strong communication and interpersonal skills to interact effectively with clients.

Experience:

Minimum of 3 years of experience in system administration or IT support roles.

Major Responsibilities and Duties:

Endpoint Management

1. Oversee the installation and testing of systems, software, and identify resolutions to issues.

2. Implement and maintain all system configurations and ensure that system maintenance is performed on 15,000 client systems/.

3. Oversee the installation and testing of client hardware, software, identify and resolve issues.

4. Implement and maintain all system configurations and ensure that system maintenance is performed

Network Security

5. Develop and oversee implementation and maintenance of security for all client systems.

6. Ensure client systems are regularly updated and patches maintained.

7. Assist with the development and implementation of a disaster recovery plan.

Technical Support

8. Serve as liaison to software and hardware vendors to maintain appropriate product support.

9. Consult with end users to identify need, analyze systems specifications, and correct related problems.

Other

10. Identify and recommend the acquisition of software and hardware to meet the needs of the district.

11. Compile, maintain, and file all reports, records, and other documents required.

12. Comply with policies established by federal and state law and local board policy.

13. Follow district safety protocols and emergency procedures.

Supervisory Responsibilities:

Assist in supervision of and provide technical expertise for field and network technicians.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)

Environment: Work is performed in an office environment; frequent on-call and after-hours work; occasional districtwide travel; may be required to be on-call 24 hours a day.

Mental Demands: Work with frequent interruptions; emotional control under stress