What are the responsibilities and job description for the Customer Service Representative position at Temp Experts?
Customer Service Representative
Miami, FL
Direct Hire
TempExperts is seeking a proactive and detail-oriented Customer Service Representative to support customer accounts and internal sales operations for an established organization based in Miami, FL. This Direct Hire position plays a key part in order entry, order management, customer communication, and supporting the full order-to-shipment process in a fast-paced environment.
Responsibilities:
- Enter and process customer purchase orders accurately within the ERP system.
- Manage orders from initial entry through shipment completion.
- Communicate proactively with customers regarding order status, changes, and delivery timelines.
- Serve as the primary point of contact for customer inquiries and issue resolution.
- Coordinate closely with sales, operations, production, and logistics teams.
- Monitor backorders, inventory availability, and shipment schedules.
- Maintain accurate customer records and order documentation.
- Support credit review and order release processes as needed.
Requirements/Education:
- Minimum of 3 years of customer service, order management, or related experience.
- Bilingual English/Spanish skills are a plus.
- Strong verbal and written communication skills.
- Experience working with ERP systems is preferred.
- High attention to detail with strong data entry accuracy.
- Proficiency in Microsoft Office, including Excel and Outlook.
- Experience in electrical, construction materials, or manufacturing environments is preferred.