Technician II

Department: Field Services

Reports To: Field Service Supervisor

FLSA: Hourly Non-Exempt

Hours of Work: Varies

Location: NY/NJ - Must be willing to travel into NYC

Who We Are

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid 

has been the technology partner of choice for enterprise clients that want to accelerate technology adoption and drive positive business outcomes through scalable, repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. 

Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.  

Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing 

Summary of Position

The Technician II is responsible for installing, training partners, and inspecting quality of work on a variety of low voltage solutions Telaid offers its clients. The Technician II supports programs that rely on relationships with business partners to provide a consistent outstanding customer experience. The Technician II will be instrumental in making sure quality is guaranteed, and training is consistent as we rely on more and more business partners.

Primary Duties and Responsibilities

• Act as a lead on site and direct, inspect, and audit technician’s work as needed
• Perform complete installation and service work on customer site, including installing, configuring, troubleshooting, and testing, based on schedule
• Proficient in five of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
• Provide regular updates (email responses and deliverables) to Project Management Team(s), Resource Center and Service Center in a timely manner, and act as a point of escalation for clients, providing resolutions whenever possible.
• Assist in training of less experienced technicians in scopes of work and administrative tasks.
• Take direction and learn from more experienced technicians on jobsites.  
• Train subcontractors and Telaid technicians on theory and practices for reliable quality installations
• Complete administrative job requirements in a timely fashion
• Maintain company vehicle and tools if assigned
• Perform other work-related duties as assigned by management.

Skills and Personal Attributes

• Must have strong organizational and communication skills, both written and verbal.
• Must be a self-starter with initiative and problem-solving skills to run field projects with minimum direction
• Must have self-control to handle stress and provide exceptional customer service. Strong interpersonal skills and the ability to multi-task and availability to work outside of normal scheduled work hours and ability to travel to achieve quality and schedule demands required.

Education and Experience

• Minimum of two years as a Technician I or equivalent experience is required.
• Must have industry manufacturer certifications or equivalent structured cabling experience.
• Diverse knowledge of some of the following: network cabling, CCTV, Fire Alarm, intrusion, access control, and networking.
• Basic knowledge of Microsoft Suite (Outlook, Excel, Teams, Word, etc.
• Maintain LIFT and OSHA30 Certifications.
• Laptop Knowledge
• Must complete and maintain local installer licenses and cards.
• Must complete and maintain BICSI Installer 1 certification.
• Demonstrated knowledge in key areas as outlined by management.  
• Must complete HIPAA Training.

Additional Requirements

• Must be willing to travel to support Telaid’s business.  Travel may include working on long-term projects over multiple weeks at a time.  (US only)
• Must be able to bend, stoop., climb ladders to reach overhead ceiling areas and lift up to 45 lbs.
• Must be flexible to work varying shifts based on business needs.
• Demonstrate knowledge of multiple areas of technologies, including but not limited to: CCTV, BOSCH, and product specific (Belden/Panduit) as outlined by Telaid.

Benefits

• 401k with employer matching and Profit Sharing
• Medical, Dental, Vision, Life and Disability Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Other Voluntary Benefits:
  • Critical Illness and Accident Insurance
  • Pet Insurance
  • Bark – Parental controls to ensure online safety for kids
  • Norton LifeLock Identity Protection
  • Employee Discount Program

Salary : $30 - $35